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Troubleshooting
If you experience any of the following difculties while using this unit, check the list below before consulting
your nearest TOSHIBA dealer.
Problem:
No reaction to the remote control.
Incorrect or no audio / video signal
on the amplifier/display device via
HDMI
TM
cable.
No video signal on the display device.
No high-definition video signal on
the TV.
Cannot connect to the network.
No audio signal from the loudspeakers
of the audio system.
Cannot play back a disc.
Solution:
Connect the product to the power outlet.
Point the remote control at the product.
Insert the batteries correctly.
Insert new batteries in the remote control.
If the unit is connected to the unauthorized display device with an HDMI
TM
cable, the audio/video signal may not be output.
Ensure the amplifier/display devices setting match the Blu-ray Disc™
player.
Turn on the TV.
Set the TV to the correct external input.
Select the correct video resolution.
Set TV System of TV correctly
Does the disc contain high-definition video? High-definition video is not
available when the disc does not contain it.
Does the TV support high-definition video? High-definition video is not
available when the TV does not support it.
Check that the LAN cable connection is properly made.
Check that the broadband router and/or modem is correctly connected.
Check the Network Connection Setting.
Turn on the audio system.
Set the audio system to the correct external input.
Increase the volume level of the audio system.
Make sure that the Blu-ray Disc™ player supports the disc.
Make sure that the Blu-ray Disc™ player supports the region code of the
DVD or Blu-ray Disc™.
Clean the disc.
Troubleshooting