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User’s Manual 10-14
Troubleshooting
Problem Procedure
Some discs run
correctly, but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software's needs.
Check the disc's documentation.
Check the type of disc you are using. The drive
supports:
DVD: DVD-ROM, DVD-Video, DVD-R,
DVD-RW, DVD+R, DVD+RW, DVD-RAM,
DVD+R (Double Layer), DVD-R (dual
Layer)
CD: CD-DA, CD-Text, Photo CD (single/multi-
session), CD-ROM Mode 1, Mode 2,
CD-ROM XA Mode 2 (Form1, Form2),
Enhanced CD (CD-EXTRA), CD-G (Audio
CD only)
Check the region code on the DVD. It must match
that on the DVD Super Multi drive.
Cannot write correctly If you have trouble writing, make sure you are
observing the following precautions:
■ Use only media recommended by TOSHIBA.
■ Do not use the mouse or keyboard during
writing.
■ Use only the software supplied with the
computer for recording.
■ Do not run or start other software during
writing.
■ Do not jar the computer during writing.
■ Do not connect/ disconnect external devices
or install/remove internal cards during writing.
If problems persist, contact your dealer.