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Introduction
Connecting
your TV
Using the
Remote Control
Setting up
your TV
Using the TV’s
Features
Appendix
Index
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32/36AFX61(E)
Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the problem and
some solutions.
Problem Solution
TV will not turn on •Make sure the power cord is plugged in, then press POWER.
• The remote control batteries may be dead. Replace the batteries.
No picture, no sound • Check the antenna/cable connections.
No sound, picture OK • The sound may be muted. Press VOLUME.
• The station may have broadcast difficulties. Try another channel.
• Check that the SPEAKERS function in the AUDIO menu is set correctly.
Poor sound, picture OK • The station may have broadcast difficulties. Try another channel.
Poor picture, sound OK • Check the antenna connections.
• The station may have broadcast difficulties. Try another channel.
• Adjust the PICTURE menu.
Poor reception of broadcast channels • The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• If you are using a VCR, make sure the TV/VCR button is set correctly.
Cannot receive above channel 13 • Make sure the TV/CABLE switch is set to the mode that corresponds
with the signal source (antenna or cable).
Black box appears on the screen • The closed caption feature may be set to one of the Text modes (T1, T2,
T3, or T4). Turn closed captioning off.
Unable to select a certain channel • The channel may be locked out with the CH LOCK feature, or erased
with the ADD/ERASE feature.
Multiple images • The station may have broadcast difficulties. Try another channel.
• Antenna reception may be poor. Use a highly directional outdoor
antenna.
Poor color or no color • The station may have broadcast difficulties. Try another channel.
• Adjust the TINT and/or COLOR in the PICTURE menu.
• If you change the direction of the TV while the TV is activated, the
picture may suffer from color shading. If so, turn off the TV and allow it
to cool for about 30 minutes, then turn on the TV again.
The picture should improve.
No stereo or SAP sound from a • Make sure the MTS feature is set properly.
known MTS broadcast
The remote control does not operate • Make sure the appropriate device mode is selected.
• There may be an obstruction between the remote control and the remote
control sensor. Remove the obstruction.
• The remote control batteries may be dead. Replace the batteries.
Cannot access signal input sources • Check the Video Lock feature.
(Video1, Video2, Video3, or
ColorStream) or Channels 3 and 4