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VIZIO VL260M User Manual
50
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On-Site Warranty Repair Procedure
On-Site Warranty Repair generally is performed on repairable displays which are 30 inches and
larger.
If VIZIO Technical Support determines that a problem with a display unit may be within the terms and
conditions of the VIZIO Limited Product Warranty and that an on-site repair may be performed, the
customer will be provided with an on-site repair authorization number and on-site repair instructions. The
determination for performing the on-site repair may be dependent upon the manufacturing defect and is at
VIZIO's option and sole discretion. Proof of purchase is required to confirm the product is within the one-
year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.
On-site repair service is requested through VIZIO's third-party service provider. After VIZIO provides the
customer with the on-site repair (OSR) authorization number, the third-party service provider will contact
the customer and will schedule the repair at the customer's location. The total approximate time for the
repair process, which includes the repair diagnosis, dispatching the technician, shipping the replacement
part(s), and arranging the appointment with the customer, is completed within approximately 3 to 5
business days, pending availability of these factors.
If it is determined the product can not be repaired on-site, the customer will be required to ship the unit to
VIZIO's service center, per the below warranty replacement procedure.
VIZIO is not responsible for the de-installation or re-installation of the product. However, some standard
installation may be performed during the on-site repair, at VIZIO's option and sole discretion. Please read
VIZIO's Limited Product Warranty for warranty terms and conditions.
Warranty Replacement Procedure
Warranty Replacement generally is performed on displays which are determined to be
economically unrepairable.
If VIZIO Technical Support determines that a problem with a display unit may be within the terms and
conditions of the VIZIO Limited Product Warranty and that a repair is not economically possible, based on
certain manufacturing defects in materials and/or workmanship, and/or at VIZIO's option and sole
discretion, the customer will be provided with a return authorization number and replacement instructions.
Proof of purchase is required to confirm the product is within the one-year limited warranty period and
meets the terms and conditions of the VIZIO Limited Product Warranty.
For displays forty-two inches (42") and larger, VIZIO will generally cover the transportation charges to
perform an on-site swap of the original unit with the replacement unit. For displays under forty-two inches
(42"), the customer is responsible for the transportation charges to VIZIO's service center. VIZIO will be
responsible for the return transportation charges from the service center to the customer. Please read
VIZIO's Limited Product Warranty for warranty terms and conditions.
Mail-In Warranty Repair Procedure
Mail-In Warranty Repair generally is performed on displays which are smaller than 30 inches.
If VIZIO Technical Support determines that a problem with a display unit may be within the terms and
conditions of the VIZIO Limited Product Warranty and that a mail-in repair may be performed, the
customer will be provided with a return authorization number and mail-in repair instructions. Proof of
purchase is required to confirm the product is within the one-year limited warranty period and meets the
terms and conditions of the VIZIO Limited Product Warranty.
The customer will be provided with instructions for packing and shipping the unit to the VIZIO service
center. The original carton box and packing material, or an equivalent as designated by VIZIO, must be
utilized. The cost of shipping to VIZIO's service center is at the customer's expense. After the product is
repaired and tested, the VIZIO service center will ship the unit back to the customer at VIZIO's expense.
VIZIO is not responsible for the de-installation or re-installation of the product. Please read VIZIO's
Limited Product Warranty for warranty terms and conditions.
PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR
AUTHORIZATION.