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ONE-YEAR LIMITED WARRANTY & INSURANCE
Covers units purchased as new in United States and Puerto Rico Only VIZIO warrants for a period of
one (1) year from the date of purchase to the original purchaser of its mounting brackets, that the
bracket shall be free from defects in assembly, material, or workmanship and will repair or replace,
at its sole discretion, a defective bracket free of charge, provided the bracket is returned to VIZIO
with shipping prepaid by purchaser. Unauthorized service or repairs by anyone other than VIZIO or
a pre-approved repair facility renders this warranty void and shall release VIZIO from any further
responsibility or obligation.
Insurance
VIZIO will repair or replace up to a maximum of $10,000.00, at its option, any component (television,
projector, monitor or screen) which is damaged by a VIZIO bracket’s failure to perform* when that
product is properly installed** for its intended use. This insurance is subject to the limitations and
exclusions set forth herein. VIZIO will repair or replace the damaged television, monitor or screen
(“Components”) at VIZIO’s option, up to an amount equal to the fair market value of the damaged
Components or the original purchase price of the equipment, whichever is less, up to $10,000.00.
Other Terms & Conditions
VIZIO reserves the right to inspect the damaged component, the VIZIO bracket alleged to have failed,
and the site where the damage occurred. Damaged Components and bracket must remain available
for inspection until the claim is finalized. VIZIO may require you to ship, at your expense, the VIZIO
bracket and damaged Component to VIZIO for inspection. VIZIO reserves the right to negotiate the
costs of repair. If VIZIO determines, in its sole discretion, that it is impractical to ship the damaged
component or bracket, VIZIO may designate, in its sole discretion, a component repair facility to
inspect and estimate the cost to repair. The cost, if any, of shipping the Component to and from such
repair facility and of such estimate shall be borne solely by the purchaser. Whenever claims are
settled, VIZIO reserves the right to be subrogated under any existing insurance policies the claimant/
purchaser may have.
All above warranties and insurance are null and void if: the VIZIO bracket in use during the occurrence
is not provided to VIZIO for inspection upon VIZIO’s request at the sole expense of the purchaser;
or if VIZIO determines that the VIZIO bracket has been improperly installed, altered in any way or
tampered with; or if it is determined by VIZIO that the damage did not result from the VIZIO product’s
failure or that in fact no occurrence took place; or the repair or replacement of the damaged
Component is covered under a manufacturer’s warranty; or VIZIO determines that the Component
was not used under normal operating conditions or in accordance with any labels or instructions.
Improper installation voids this Limited Warranty & Insurance. VIZIO’s Limited Warranty & Insurance
only protects against damage to properly connected and installed Components where VIZIO has
determined, in its sole discretion, that the damage resulted from a VIZIO bracket’s failure, and does
not protect against acts of God such as flood, earthquake, war, vandalism, theft, normal-use wear and
tear, corrosion, misuse or abuse. Any damage caused by failure to observe instructions for installation,
or product limitations specified in the product manual or product specification sheet, or mounting
on unsuitable surfaces will not be covered by the VIZIO’s Limited Warranty & Insurance.
The protections described herein shall be IN LIEU OF any other warranty, express or implied, including
but not limited to, any warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
In no event shall VIZIO be liable for incidental, special, direct, indirect consequential or multiple
damages such as, but not limited to, lost business or profits arising out of the sale, use or inability to
sell or use any VIZIO products, even if advised of the possibility of damages. This Limited Warranty &
Insurance gives you specific legal rights, and you may also have other rights, which may vary from
state to state. Some states do not allow the exclusion of limitation of incidental or consequential
damage so the above limitations may not apply to you. This Limited Warranty & Insurance is valid
only for the original purchaser of the product and only if the original purchaser registers the purchase
on-line at www.VIZIO.com or by mailing a copy of the purchase receipt (showing the date of purchase)
and product warranty registration card to VIZIO, 39 Tesla, Irvine, CA 92618. All damage claims must
be made to VIZIO within fifteen (15) days from the date of the occurrence and must be accompanied
by the purchase receipt for the damaged bracket or this Limited Warranty & Insurance is void. This
Limited Warranty & Insurance is only valid in USA and Canada. To make a warranty or insurance claim,
please call (877) MY VIZIO (877-698-4946) within fifteen (15) days of the occurrence.
Please provide to us or have the following information available:
a. The date of the occurrence and the part number of the VIZIO bracket involved.
b. The Component that was used with the VIZIO bracket at the time of the occurrence.
c. The Component that was damaged during the occurrence and the extent of the damage.
d. A detailed description of any additional damage from the occurrence.***
e. A legible copy of the original receipt showing the place and date of purchase of the VIZIO bracket.
f. A legible copy of the original receipt for the damaged Component.
g. Photo(s) of any claimed damage.
h. Serial number.
* Failure to perform in accordance with that bracket’s specifications sheet or product manual.
** Properly installed in accordance with that bracket’s installation instruction sheet or bracket manual
and only when mounted on approved surfaces.
***VIZIO reserves the right to require additional supporting evidence to substantiate any additional
damage claims.
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