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REFERENCE
23 En
English
Before requesting service, make the following checks.
The following do not indicate a problem with this unit:
• Regular disc rotating sounds.
• Image disturbance during search.
■ To reset this unit Page
■ Power
■ Operation
■ Displays
TROUBLESHOOTING GUIDE
To restore the unit if it freezes due to one
of the safety devices being activated
• Press and hold [STANDBY/ON] on the main unit for 3 seconds. (The settings remain
unchanged.)
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To return all settings other than some
settings to the factory preset
• Select “Yes” in “Restore Default Settings” in the Setup menu.
This returns all values in the Setup menu and the on-screen menu, except for “On-screen
Language”, “DVD-Video Ratings” and “BD-Video Ratings” to the default settings.
18
To return to the factory preset (No
setting)
• Reset the unit as follows:
1 Press [STANDBY/ON] on the unit to turn off the unit.
2 Press and hold [ ], [ OPEN/CLOSE] and [ ] on the unit at the same time for
more than 5 seconds until “HELLO” is displayed on the unit.
3 The power is turned on and then turned off automatically.
–
No power. • Insert the power cable securely into a known active AC outlet.
4
The unit switches to standby mode. • This is a power saving feature. It can be changed if desired using “Off Timer” in the Setup
menu.
• One of the unit’s safety devices is activated. Press [STANDBY/ON] on the main unit to turn
the unit on.
18
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The remote control doesn’t work
properly.
• The batteries are depleted. Replace them with new ones.
• You are not pointing the remote control at the main unit’s remote control signal sensor
during operation.
• Colored glass may obstruct the signal reception/transmission.
• Don’t place the signal sensor in direct sunlight or in areas that may be subject to sunlight
exposure.
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1
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The unit is on but cannot be operated. • Confirm the correct drive is selected.
• Some operations may be prohibited by the disc.
• The unit is hot (“U59” appears on the display). Wait for “U59” to disappear.
• One of the unit’s safety devices may have been activated.
Reset the unit as follows:
1 Press [STANDBY/ON] on the main unit to switch the unit to standby.
If the unit doesn’t switch to standby, press and hold [STANDBY/ON] on the main unit
for about 3 seconds. The unit is forcibly switched to standby. Alternatively, disconnect the
power cable, wait one minute, then reconnect it.
2 Press [STANDBY/ON] on the main unit to switch it on. If the unit still cannot be operated,
consult the dealer.
• Condensation has formed: Wait 1 to 2 hours for it to evaporate.
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26
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Play fails to start even when [ ] (PLAY)
is pressed.
Play starts but then stops immediately.
• Insert the disc correctly with the label facing up.
• The disc is dirty.
• You tried to play a blank disc or unplayable disc on this unit.
9
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2, 3
Cannot eject disc. • The unit may have a problem. While the unit is off, press and hold [ ] and [ ] on
the main unit at the same time for about 5 seconds. Remove the disc and consult the dealer.
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Startup is slow.
When the unit is turned on, audio and
video output takes a long time.
• Startup takes time in the following situations.
– Immediately after a power failure or the power cable is connected.
– When the unit is connected with an HDMI cable.
–
Cannot set “On” in “BD-Video 24p
Output”.
• Only when the unit is connected to the HDMI terminal of a TV supporting 24p can you
select “On”. In some cases where the unit is connected to a TV via an amplifier/receiver
through the HDMI terminals, you may not be able to select “On”. In this case, connect the
unit to a TV through the HDMI terminal and connect it to the amplifier/receiver through any
terminal other than HDMI.
20
The display is dim. • Change “FL Display” in the Setup menu.
20
The elapsed time displayed is actually
less than the playtime.
• The displayed play time is converted from the number of frames at 29.97 frames (equal to
0.999 seconds) to one second. There will be a slight difference between the time displayed
and the actual elapsed time (e.g., actual one-hour elapsed time may display as approximately
59 minutes 56 seconds).
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