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Products are often returned due to a technical problem, rather than a defective product that may result in
unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem
over the phone. For more information on warranty service or repair, after the warranty period, please contact
our Support Department at the number below.
Quality service and consistent technical support are integral parts of ASTAR's commitment to service
excellence. ASTAR's service representatives are dedicated to assist you with the utmost in customer
satisfaction. To better assist you , please call or contact us via email.
4.3-Telephone & Technical Support
Problem Solution
You see "noise" or " trash" on
the screen.
When your LCD TV's digital capabilities exceed a digital broadcast signal, the
signal is up-converted(increased) to match your LCD TV's display capabilities.
Up-converting can cause noise or trash.
You switch to a different input
and the screen size changes.
The LCD TV remember the viewing mode from the last time you used a particular
input(AV, S-Video, Analog HD, Digital HD,VGA and TV).
Tips for High-Definition Users
The LCD TV is an ideal platform for viewing High Definition Content.
Best Image Quality will be achieved by the HDMI Input, then YPbPr, then VGA.
However, due to variances in broadcast practices, it is possible some image
distortions can occur.
Letterboxed (or "Wide Screen") versions of DVD movies are most commonly
formatted for standard 4:3 Television. The LCD TV has the capability of expanding
this content so the entire screen is filled at the expense of image accuracy. To use
this function, press the "ZOOM" key on the remote control and cycle among the
available options.
Tips for Letterbox Content Users
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Call us for technical support
Monday to Friday 8:00am to 6:00 pm Pacific Time
Tel:1-877-851-2528
Web: www.astarelectronics.com
Astar Electronics Corp.
5101 Commerce Drive
Baldwin Park, CA 91706