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Technical Information
-22- MVP™ (12/18/37.5) Series Getting Started User Manual, Rev. 10
Returns
Procedure
The user must send the merchandise prepaid, in the original box, and
with its original
packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) n
umber before
shipping the product. Be prepared to provide the model number, serial number,
and a brief
description of the cause(s) for the return.
The user must clearly label the package with an RMA number. CHAUVET® will refuse any
product returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly
affixed label.
Once you have received the RMA number please include the following information on a
piece of paper inside the box:
· Your name
· Your address
· Your phone number
· The RMA number
· A brief description of the problem(s)
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. Proper FedEx packing or double-boxing
are recommended packaging methods.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).
Contact Us
World Headquarters
CHAUVET®
General Information
Address: 5200 NW 108
th
Avenue
Sunrise, FL 33351
Voice: 954-929-1115
Fax: 954-929-5560
Toll free: (800) 762-1084
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: +44 (0)1773 511115
Fax: +44 (0)1773 511110
Technical Support
Voice: 954-929-1115 (Press 4)
Fax: 954-756-8015
Email: tech@chauvetlighting.com
Technical Support
Email: uktech@chauvetlighting.com
World Wide Web
www.chauvetlighting.com
World Wide Web
www.chauvetlighting.co.uk