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36
Q-See Product Warranty
Thank you for choosing our products.
All of our products users have a conditional free warranty repair service for hardware within
12 months starting from purchase date, and a free exchange service within one month (valid for
manufacturing defects). Permanent upgrading service is provided for the software.
Liability Exclusions:
Any product malfunction, abnormalities in operation or damage caused by following
reasons are not within the free service scope of our company. Please select payable service.
(1) Equipment damage caused by improper operation
(2) Improper environment and conditions in/on which the equipment operates, e.g., improper
power, environment temperature, humidity and lightening strike etc. that cause equipment
damage.
(3) Damage caused by acts of nature: earthquake and fire etc.
(4) Equipment damage caused by the maintenance of personnel not authorized by our
company.
(5) Product sold over 12 months ago.
In order to provide various services to you, please complete registration procedure after
you purchase the product. Cut off or copy User’s Information Card and fax or mail it to us after
the card is filled in. You can also register the product by going to the www.q-see.com website
and clicking on the Register link.
If you have questions:
Contact Us:
Mailing Address: Customer Service:
DPS Inc. Phone: 877-998-3440 x 538
8015 E. Crystal Dr Email: cs@dpsi-usa.com
Anaheim, CA 92807
Website: Tech Support:
http://www.q-see.com Phone: 877-998-3440 x 539
Fax: Email: ts@dpsi-usa.com
714-998-3509