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Your receiver is
not responding
to your linked
remote control
at all.
• The remote control
is in the wrong
mode.
• You might be
using the wrong
remote control
(use only 30.0- or
32.0-model DISH
Network remotes).
• Your batteries are
depleted.
• Make sure the remote control is in the
correct mode. For example, if you want
to control the ViP922 receiver, put the
remote control in
SAT mode (see
Remote Control Modes on page 1).
• Make sure you are using the correct
model of remote control.
• Change the batteries as described on
page C-1.
When you press
the remote
control MUTE
or VOLUME
button, nothing
happens.
• The remote control
mode set to control
volume (TV or
AUX) may not be
set up correctly.
• Maybe you are
trying to control
TV volume, but
you set up the
remote to control a
tuner or amplifier
in AUX mode.
•See Setting Up for Other Equipment on
page 2.
• Set up the remote control to operate
either the TV volume or audio receiver
or amplifier volume, whichever you
want. SeeSee Switching Between TV
and Amplifier Volume Control on page
8.
Your UHF-2G
remote control
does not work
well when far
away from your
ViP922 DVR
receiver.
You may be
experiencing
interference from
objects or devices
near your receiver’s
remote antenna.
• Make sure the UHF-2G remote antenna
is connected to the receiver’s rear panel
and is not touching anything else. It
should be tightened only by hand.
• Vary the tilt angle of the receiver's
UHF-2G antenna. Locate the remote
antenna tip away from other electronic
equipment or metal surfaces, even if
separated by wooden shelving.
• Move the ViP922 receiver to a different
location. For best results, place the
receiver as high as possible, above all
other equipment in your rack or
entertainment center.
• Place the UHF-2G antenna outside the
rack or entertainment center and away
from other equipment by using the
optionally available special cable to
connect it to the back of the receiver.
• Move any nearby antenna or radio
equipment away from the UHF-2G
remote antenna. For example do not
place an over-the-air antenna, WiFi,
Bluetooth, or Zigbee device on your
receiver or near the remote antenna.
Your INPUT/
Swap PIP
(Picture-In-
Picture) button
isn’t working.
• Your receiver isn’t
in Solo PIP (Single
User) mode, or
your remote is not
in SAT mode.
• Select the MODE control on the front
panel to switch to Solo PIP mode (the
amber light indicates the mode), press
SAT on the remote control and then try
the INPUT/Swap PIP) button again.
What’s
Happening
What’s Wrong What You Can Do
32.0 Troubleshooting.fm Page 14 Thursday, March 4, 2010 11:14 AM