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Troubleshooting
39
DX-19L200A12
Remote control
General
No output from one
of the speakers
• Adjust the audio balance. See “Changing
the audio settings” on page 21.
• Make sure that the audio cables are
connected correctly and securely to the
back of your TV.
After images appear • Do not display a still image, such as a logo,
game, or computer image, for an extended
period of time. This can cause a permanent
after-image to be burned into the screen.
This type of damage is not covered by your
warranty.
Problem Solution
Remote control
does not work.
• Make sure that the power cord is correctly
connected to your TV and a power outlet.
• Make sure that there are no obstructions
between the remote control and the
remote control sensor on the front of the
TV.
• Point the remote control directly at the
remote control sensor on your TV. For the
location of the remote control sensor, see
“Front” on page 5.
• Make sure that the batteries are installed
correctly. See “Installing remote control
batteries” on page 15.
• Replace dead batteries with new batteries.
See “Installing remote control batteries
” on
page 15.
Trouble
programming your
existing universal
remote control.
• See instructions and a table of common
codes in “Programming a different universal
remote control” on page 41.
• Codes are subject to change. For up-to-date
codes, go to
www.dynexproducts.com/remotecodes.
• Replace dead batteries with new batteries.
See “Installing remote control batteries
” on
page 15.
• Refer to the User Guide that accompanied
your universal remote control and contact
the manufacturer if problems persist.
Problem Solution
No power • Make sure that the power cord is correctly
connected to your TV and a power outlet.
• Unplug the power cord, wait 60 seconds, then
plug the cord back in and turn on your TV.
• Other devices (for example, surround sound
receiver, external speakers, fans, or hair dryers)
may be interfering with your TV. Try turning
off one device at a time to determine which
device is causing interference. After you have
determined which device is causing
interference, move it further from the TV to
eliminate the interference.
“No signal” error
message is
displayed
•Press INPUT and make sure that you have
selected the correct input for the device or
service you are trying to use.
• If you are using a cable or satellite box, use the
remote that came with that box to change
channels.
Problem Solution
After Auto
Channel Search,
there are no
channels
• Reception can vary by channel depending on
the broadcast power level of a given station.
Contact your cable or satellite TV provider.
• Make sure the antenna or cable/satellite TV is
connected securely to your TV.
• Try replacing the cable between the
antenna/cable or cable/satellite box and your
TV.
One or more
channels do not
display.
• Make sure that the channels are not blocked.
See “Setting parental control levels
” on
page 29.
• Make sure that the channels are not hidden.
The channel may have been deleted from the
channel list. You can tune to the channel by
pressing the number buttons or you can add
the channel back to the channel list. See
“Deleting channels from memory
” on page 26.
• If you are using a cable or satellite box, use the
remote that came with that box to change
channels.
• Make sure you have the correct input selected
to view channels from the cable or satellite
box.
• If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital
signal strength” on page 27.
Password is lost. • If you forget the password, contact the Dynex
Customer Care Center 1-800-305-2204 for
assistance. Your original remote control will be
required.
Some settings
cannot be
accessed.
• If a setting is grayed, the setting is not
available in the current video input mode.
TV cabinet creaks. • When the TV is in use, the temperature rises
naturally and may cause the cabinet to expand
or contract which can cause a creaking noise.
This is not a malfunction.
Control buttons
do not work
• Unplug the power cord, wait a few seconds,
then plug the cord back in and turn on your
TV.
TV keeps turning
off
• Make sure that the sleep timer is not turned
on. See “Using the Sleep setting
” on page 16.
Note
If the problem is not solved by using these
troubleshooting instructions, turn off your TV, then
turn it on again.
Problem Solution
DX-19L200A12_11-0606 MAN_ENG_V1.book Page 39 Thursday, November 3, 2011 10:06 AM