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HP may, at its sole discretion, determine if in-home warranty
service is required. For example, in many cases, the defect
can be fixed by the use of a customer self repair part that
you are required to replace yourself based on instructions
and documentation provided by HP. You are also required
to cooperate with HP in attempting to resolve the problem
over the telephone. This may involve performing routine
diagnostic procedures, removing third-party options, and/or
substituting options. In order to receive in-home support, you
must: (a) have a representative present when HP provides
warranty services at your site; (b) notify HP if products are
being used in an environment which poses a potential
health or safety hazard to HP employees or subcontractors;
(c) subject to its reasonable security requirements, provide
HP with sufficient, free, and safe access to and use of all
facilities, information, and systems determined necessary
by HP to provide timely support; (d) ensure that all
manufacturer’s labels (such as serial numbers) are in
place, accessible, and legible; (e) maintain an environment
consistent with product specifications and supported
configurations.
If you require an HP representative to handle all component
replacements, support uplift contracts are available at
additional cost.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to
deliver your HP Hardware Product to an authorized service
location for warranty repair. You must prepay any shipping
charges, taxes, or duties associated with transportation of
the product to and from the service location. In addition,
you are responsible for insuring any product shipped or
returned to an authorized service location and assume risk
of loss during shipping.
Advanced Unit Replacement
Warranty Service
Your HP Limited Warranty may include an advanced unit
replacement warranty service. Under the terms of the
advanced unit replacement warranty service, if a unit is
diagnosed as defective, HP will ship a replacement product
directly to you. The defective unit will be packaged and
returned to HP. HP will incur all shipping and insurance costs
to return the defective unit to HP. Failure to return the
defective unit may result in HP billing you for the
replacement product.
Customer Self Repair Warranty
Service
In countries/regions where it is available, your HP Limited
Warranty may include a Customer Self Repair warranty
service. If applicable, HP will determine in its sole discretion
that Customer Self Repair is the appropriate method of
warranty service. If so, HP will ship approved replacement
parts directly to you to fulfill your HP Hardware Product
warranty service. This will save considerable repair time.
After you contact HP and the fault diagnosis identifies that
the problem can be fixed using one of these parts, a
replaceable part can be sent directly to you. Once the part
arrives, replace the defective part pursuant to the provided
instructions and documentation. If further assistance is
required, call the HP Technical Support Center and a
technician will assist you over the phone. In cases where the
replacement part must be returned to HP, you must ship the
defective part back to HP within a defined period of time,
normally fifteen (15) days. The defective part must be
returned with the associated documentation in the provided
shipping material. Failure to return the defective product
may result in HP billing you for the replacement. With a
Customer Self Repair, HP will pay all shipping and part
return costs and determine the courier/carrier to be used. If
Customer Self Repair applies to you, refer to your specific
HP Hardware Product announcement. You can also obtain
information on this warranty service on the HP Web site at
http://www.hp.com/support
Contacting HP
If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:
•
Locate your nearest HP Support location at:
http://www.hp.com/support
•
Contact your authorized HP dealer or authorized service
provider, and be sure to have the following information
available before you call HP:
• Product serial number, product number, and model
number
• Add-on options
• Third-party components
• Detailed questions