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8. Cannot update new software.
**
• You can get an update. If the product does not show a message requesting update, that means no software is
available.
9. Cannot watch scrambled channels.
**
• Check that you have the appropriate Smartcard or CI-Module. Reinsert the Smartcard or CI-Module and make
sure it initializes correctly.
• Check in the menu that the product is detecting the Smartcard or CI-Module.
• Check in the menu that you have a valid and working subscription to the channels you wish to view.
• Ensure that the Smartcard or CI-Module is not damaged.
10.Cannot watch pay channels.
**
• Check in the menu that you have a valid and working subscription to the channels you wish to view.
• Contact your network operator for more information.
11.Cannot record progammes.
**
• The hard disk is full. Delete unnecessary programmes and make space for new recording.
• Check if recording is overlapped with another channel. Stop the current recording or wait until the recording is
finished.
12.Cannot operate the TSR.
**
• The TSR may not be available during the recording. Wait until the recording is finished.
• Delete unnecessary programmes and make space for new recording.
13.The product makes a humming noise.
**
• The noise is from the fan; the hard disk is operating normally. This kind of noise is inevitable but seldomly
noticeable.
14.Cannot playback.
**
• To play back the recorded file of a scrambled channel, use the Smartcard. In case it has been a long time
since you last recorded, this may not work. Contact the product distributor.
• The signal during the recording may be weak or the hard disk too full.
15.Cannot change channel while recording.
**
• Certain channels may not be changed due to restriction of the tuner type.
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