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NS-32D312NA15 Insignia 32" LED TV
www.insigniaproducts.com
Video and audio
Problem Solution
Picture does not
fill the screen.
There are black
bars around the
picture.
• Press ASPECT to change the
aspect ratio. See the “Aspect
Ratio” option in “Adjusting the
TV picture” on page 52.
No picture (screen
is not lit) and no
sound.
• Press on the TV or the
remote control.
• Make sure that the Audio Only
option is set to Off. See “Playing
TV audio only” on page 56.
• Make sure that the video cables
are connected correctly and
securely to your TV.
• Adjust the contrast and
brightness. See “Adjusting the
TV picture” on page 52.
• Make sure that the power cord
is plugged into a working
outlet.
• Press INPUT and make sure that
the correct video input source is
selected. See “Selecting the
video input source” on page 40.
• Try another channel. The station
may be experiencing problems.
• Make sure that the incoming
signal is compatible.
• Make sure that the antenna or
cable TV is connected correctly
and securely. See “Connecting a
cable or satellite box” on
page 13 or “Connecting an
antenna or cable TV (no box)”
on page 18.
• Check the closed caption
settings. Some TEXT modes can
block the screen. See “Using
closed captioning” on page 65.
Dark, poor, or no
picture (screen is
lit), but sound is
good.
• Try another channel. The station
may be experiencing problems.
• Make sure that the antenna or
cable TV is connected correctly
and securely. See “Connecting a
cable or satellite box” on
page 13 or “Connecting an
antenna or cable TV (no box)”
on page 18.
• Adjust the brightness. See
“Adjusting the TV picture” on
page 52.
• Press PICTURE to change to a
different picture mode. See
“Adjusting the TV picture” on
page 52.
• If you are using an antenna, the
digital channel signal may be
low. To check the digital
channel signal strength, see
“Checking the digital signal
strength” on page 60.
• If you are using an antenna and
the signal strength is low, adjust
the antenna or use a highly
directional outdoor antenna or
set-top antenna with a built-in
amplifier.
• Make sure that the video cables
are connected correctly and
securely to your TV.
• The video cable(s) you are using
may be bad. Try a new set.
• Try another channel. The station
may be experiencing problems.
No color, dark
picture, or color is
not correct.
• Try another channel. The station
may be experiencing problems.
• Adjust the color settings. See
“Adjusting the TV picture” on
page 52.
• Make sure that the video cables
are connected correctly and
securely to your TV.
• Make sure that the antenna or
cable TV is connected correctly
and securely. See “Connecting a
cable or satellite box” on
page 13 or “Connecting an
antenna or cable TV (no box)”
on page 18.
• If you are using an antenna, the
digital channel signal may be
low. To check the digital
channel signal strength, see
“Checking the digital signal
strength” on page 60.
• If you are using an antenna and
the signal strength is low, adjust
the antenna or use a highly
directional outdoor antenna or
set-top antenna with a built-in
amplifier.
Problem Solution