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Connected Blu-Ray Disc Player
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Trou bleshooting
Check the following information for the possible
cause and solution for a problem before contacting
the nearest service center or dealer for repairs.
The following do not indicate a problem with your
player:
• Regular disc rotation sounds.
• Image disturbance during search.
Resetting your player
To reset your player:
• If your player “freezes,” press STANDBY/ON on
the front of your player. Wait five seconds then
press STANDBY/ON again. This resets your
player but does not change any settings.
• To reset all settings (include parental control
settings) to the factory default, select Reset
Settings in the System menu.
Power
Operation
Can I play Blu-ray Discs and DVDs that
do not have a region code?
No. Region codes indicate that a disc
conforms to industry standards. You
cannot play a disc that does not have
a region code.
What types of discs will my player
play?
Your player can play:
•Blu-ray Discs
•DVD-Video, DVD-RAM (DVD
Video Recording format,
AVCHD format, and JPEG
format), DVD-R/RW (DVD
Video format and DVD Video
Recording format), DVD-R DL
(DVD Video format and DVD
Video Recording format),
DVD+R, DVD+RW, and
DVD+R DL
•Audio CD
• CD-R/RW discs which have
been recorded in one of the
following standards: CD-DA
and still pictures (JPEG).
Close the session after
recording.
Note: Your player cannot write to
discs.
Problem Solution
No power Make sure that the power cord is
plugged into a power outlet and that
the outlet is supplying power.
The player switches to standby mode After a period of inactivity, your player
switches to standby mode
automatically. This is a power saving
feature.
If your player switches to standby
mode unexpectedly, a safety device
may have been activated. Press
STANDBY/ON on the front of your
player.
Question Answer
Problem Solution
Remote control does not work
• Make sure that you are
pointing the remote control
at the remote control sensor
on the front of your player.
• Make sure that there are no
obstructions between the
remote control and the
remote control sensor on the
front of your player.
• Make sure that there is no
colored glass between the
remote control and the
remote control sensor on the
front of your player. Colored
glass, such as the glass door
of an entertainment center,
can interfere with signal
reception.
• Make sure that the remote
control sensor is not exposed
to direct sunlight or bright
light. These can interfere
with signal reception.
• Replace the batteries.
Some or all functions do not work
• Some functions are not
allowed by the disc, for
example, fast-forwarding
through the warning
information at the
beginning of the disc.
• Condensation may have
formed inside your player.
Turn off your player and wait
one to two hours for the
condensation to evaporate.
• Reset your player. For
instructions, see “Resetting
your player” on page 21.
Playback fails to start or starts then
stops even when (play/pause) is
pressed
• Make sure that the disc is
inserted face up in the disc
tray.
• Make sure that the disc is not
dirty. For instructions, see
“Cleaning discs” on page 20.
• The disc may be blank or
incompatible with your
player. Try another disc.
Start up is slow and audio and video
output takes a long time
• If power has been
interrupted or the power
cord has just been
connected, startup is slow.
This is not a defect.
• If your player is connected to
the TV with an HDMI cable,
startup is slow. This is not a
defect.
When reading a disc, the disc tray
opens
• Make sure that the disc is not
dirty. For instructions, see
“Cleaning discs” on page 20.
• The disc may be
incompatible with your
player. Try another disc.
• Reset your player. For
instructions, see “Resetting
your player” on page 21.
Audio or video pauses during
playback
• Make sure that the disc is not
dirty. For instructions, see
“Cleaning discs” on page 20.
• Reset your player. For
instructions, see “Resetting
your player” on page 21.