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TROUBLESHOOTING
SYMPTOMS SOLUTIONS
The Program Guide shows channels
I don’t receive.
Cannot receive high-definition chan-
nels.
Normal picture but no sound.
Picture is distorted.
Video image does not fill the TV
screen.
Available channels are missing.
A previously available channel is no
longer available.
4:3 Aspect ratio cannot be selected.
- Contact your service provider to subscribe to all available channels.
- Adjust your antenna or satellite dish to receive all available channels.
(see section 3-4)
- Use the Custom Guide feature to select channels that you receive. (see
section 7-2)
- Whenever you access the GUIDE, make sure you select the CUSTOM
guide (see section 7-2) to show only channels not HIDDEN (see section
8-8). In order to ensure that you do not miss any new channel additions
or special programming, when entering the GUIDE, it will default to ALL.
- Make sure that a multi-sat dish is used to receive all available HD satel-
lite services (see section 3-4).
-
Make sure there is a good signal strength on available satellites or off-air
antenna (see section 8-7 or press the SIGNAL button on the remote control).
- Check volume levels.
- Make sure the TV or Amp is not muted.
-
Check that the DIRECTV
®
HD Receiver is connected properly. (see section 3-7)
- Make sure the proper format is selected. (see section 2-3)
- Make sure the proper aspect ratio is selected. (see section 2-4)
- Make sure the video output is connected to the TV. (see section 3-5)
- Adjust the aspect ratio setting of your TV or monitor if available.
- Check the HD Receiver’s Aspect Ratio setting (see section 8-13), press the
RATIO button on the remote control, or check your TV’s aspect ratio setting.
- Check with your service provider or local broadcaster to confirm if a full video
image is broadcast.
- If you are a DIRECTV customer, you can add a channel by running the
“Manual Ch. Add” from the SETUP menu or find all available channels by
running the “EZ Channel Scan” in the SETUP menu. (see section 8-8)
- Otherwise, if the DIRECTV Receiver is in the ANT/CABLE mode, you can
find available channels by running the “EZ Channel Scan” in the SETUP
menu. (see section 8-8)
-
Digital channels can be dynamically changed by broadcasters and service
providers. A channel that may have been available in the past may have
been moved or deleted. Consult your local broadcaster or service provider.
- Aspect ratio depends on both the incoming program format and the DIS-
PLAY FORMAT setting. Once the button for the format is set to a stan-
dard definition (480i/480p) and the incoming program is standard defini-
tion, the aspect ratio can not be adjusted and a warning message will
appear on the screen. (see section 8-13)