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Troubleshooting
Troubleshooting
When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before calling
your DVR dealer
Problem:
DVR Unit is not receiving power, or is not powering up
• Confirm that all cables are connected correctly
• Confirm that the ON/OFF switch on the rear of the unit (beside the power cable connection)
is ON
• Confirm that there is power at the outlet:
z Connecting the power cable to another outlet
z Test the outlet with another plugged device (such as an electric calculator or
phone charger)
• If the unit is connected through a power bar or surge protector, try bypassing the bar and
connecting the power directly to the wall outlet
Problem:
DVR is not responding when any of the buttons are pushed
• Turn the master power switch OFF using the switch on the rear of the unit (beside the power
cable connection):
z Press the switch to the OFF position (O)
z Wait for 1 minute - all LED light indicators on the front of the unit will be
off
z Press the switch to the ON position (I)
The unit will make an audible alert when powered back on, and the screen should display the
loading diagnostic messages
Problem:
There is no picture appearing on a Channel / Camera is not displaying (OR) The image on the
DVR does appears, but does not have sound