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EN-56
Problem Tip
Cannot play back BD-video
(BD-R
OM Profile 2.0).
Insert an SD Memory Card (1GB or more) which is formatted on this unit. Some
discs with BD-Live™ function require memory when playing back the content.
Do not remove the card during playback.
Make sure the write-protect switch on the SD Memory Card is not enabled.
Folder or files stored on DLNA home
media server are not displayed in the
file list or cannot be played back.
Check the setting on your home media server. (Refer to the user manual of
the home media server.)
Check the network connection and settings.
Cannot use Netflix feature. Netflix is available only in the United States.
Check if the network connection is properly made.
Visit netflix.com/magnavox on your PC and become a Netflix member.
Cannot add movies or TV episodes
to the instant Queue.
Visit netflix.com on your PC.
You may add from the player or visit netflix.com and login to your account by web.
Even though the speed of the
Internet connection improves during
playback, the picture quality of Netflix
streaming movie does not improve.
The picture quality does not change during playback.
The picture quality differs depending on the speed of Internet connection at
the time the streaming video is loading.
The picture quality of streaming
movie (Netflix) is poor.
Check the speed of your Internet connection.
Contact your Internet service provider.
(You may need to improve the broadband speed.)
Streaming movie (Netflix) often stops
or starts buffering during playback.
Contact your Internet service provider.
(You may need to improve the broadband speed.)
Cannot use the VUDU service. Check if the network connection is properly made.
VUDU is available only in the United States.
Cannot rent or buy movies / TV
shows on VUDU.
You need to activate the VUDU account.
Log into your account at http://my.vudu.com and check your payment information.
The picture quality of VUDU movie
is poor.
Check the speed of your Internet connection. You need speeds of at least 9
Mbps to this player for high quality uninterrupted playback.
VUDU movie often stops or starts
buffering during playback.
Check your Internet speed. The following are the required connection
speeds for picture quality for uninterrupted streaming.
SD quality (1 Mbps - 2 Mbps), HD quality (2.25 Mbps - 4.5 Mbps), HDX
quality (4.5 Mbps - 9Mbps)
Please confirm your Internet environment on www.vudu.com
Cannot load a Blu-ray Disc™ (stuck
in “Loading…” mode) cannot open
the disc tray to eject the disc.
Unplug unit from AC outlet for 20 seconds. Plug unit back in and press the
[fl OPEN/CLOSE] on the unit to eject the disc.
The software update screen
appears after turning on the unit.
Please complete the software update.
When the software update has failed, the software update screen will keep
appearing after turning the unit on.
If the software update continues failing, please try it by using a blank SD Memory
Card with the update software installed to it’s root directory.
Buffering and/or network errors occur
while using Netflix or VUDU service
under a wireless network environment.
Please stop Netflix/VUDU and perform the Network Connection Test in “Settings”.
If no problems are found, unstable network speed may be the cause. Please
contact your Internet service provider.
D Note
• Do not attempt to repair the Blu-ray Disc™ Player yourself. This may cause severe injury, irreparable damage to
your Blu-ray Disc™ Player and void your warranty.
• Please have available your Blu-ray Disc™ Player model and serial number before contacting us. These numbers
are available on the cabinet, as well as on the packaging.