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Chapter 7: Trouble Shooting Guide
TROUBLE SHOOTING
1. What kind of camera should I buy for this DVR ?
Any BNC or RCA interface indoor/outdoor/infrared camera will work with the DVR. It doesn’t matter
whether it’s a color or black/white camera. However, web cameras that require a USB interface are not
compatible with this DVR.
2. What kind of sensor device should I buy for sensor recording?
Any motion detection sensor will be compatible with this DVR.
3. What kind of alarm device should I buy for the DVR?
Most DC-powered alarms are compatible with this DVR.
4. I can’t turn on the DVR.
Make sure that the power switch is on. If the power switch is on and you still can’t turn on DVR, make
sure that the power cord is plugged in correctly and the green power light on DVR front panel is on.
5. I see nothing but a blue screen after I turn on the DVR.
Check the camera input and video output connection on the DVR rear panel. If you can’t find any
problem with these connections, check whether the camera power cable is firmly connected.
6. I pushed the menu button but it doesn’t show the menu directory.
When the DVR is in record mode no button on the front panel will work. The red light below REC button
is on when DVR is recording. To end recording, press the STOP button.
7. I see an HDD error message on the screen.
If you see the error messages such as "Hard Disk Check Fail", "HDD BUSY Error", "HDD DRDY Error",
"HDD initial is Error", pull out and put in the hard disk drive or replace the hard disk. Also make sure that
hard disk rack is firmly locked.
8. I push record button but nothing records.
Make sure that there are no slash ( -- ) signs on Record Schedule Menu. If you see any slash ( -- ) signs,
change it to "T" sign using select button. Or change it to "S" sign if there are any sensors installed on the
DVR and you prefer motion sensor recording.
9. I turn on the DVR and no buttons work.
Check if the hard disk rack is firmly locked. You will see a green light on the DVR side panel when DVR
is locked turned on. Also, make sure hard disk drive jumper is set as a "master". If none of the above
work, check the two connectors (power cable & IDE cable) from hard disk drive to DVR to see if they are
firmly connected.
10. I can’t make each channel to display in full screen.
Make sure that record mode setting is on EACH mode. If it’s on QUAD mode, switch to EACH mode in
the DVR’s main menu.
11. I installed only one camera to channel 1 but the channel 1 screen does not show anything.
Under Menu and Camera Select, select 1.
12. Can I record everything 24 hours 7 days a week without stopping?
Yes. In the Record Schedule Menu, select "T" for all time periods.
13. Can I prevent other people from stopping the recording while I am gone?
Would creating a password do it?
The only way to prevent this is to place the DVR in a room where nobody else can enter.
14. Can I still record all the events while I review the previous recording?
No. The DVR doesn’t support recording during playback.