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15. How long is the warranty period?
One year after the date of purchase. We will gladly offer replacement for all defective units.
16. What is the correct jumper setting for using a single hard disk drive?
Single master without slave. Most of HDD drives come with the jumper setting as a master without slave
so you may not need to change the jumper setting after you purchase HDD and install it into DVR. Check
the documentation that came with your hard drive.
17. Can I install two hard drives in this DVR?
No. Our product supports just one hard disk drive bay.
18. What is the limitation of the hard disk drive size that I can install in the DVR?
The hard drive capacity varies according to the model number of your DVR. Please refer to the
packaging, which your unit was purchased for information regarding the specific hard drive capacity of
your model.
19. How can I erase all data on the hard disk drive?
Select the HDD Format option in the Hard Drive Setup menu.
20. Why do I need a password?
You need a password to format hard disk drive. The password is for your protection.
21. I forgot my password. What should I do?
Press the "Pause" button five times and it will reset DVR settings to factory default. The password will
reset to the factory default of (111111).
22. Can my desktop PC read the video data on hard disk drive in DVR?
The file format used on DVR is not supported by any PC operating systems, including Windows or Linux,
so you can’t access DVR hard disk drive using your PC.
But if you use the exclusive viewer, you can access DVR hard disk drive using your PC. The software for
the HDD PC viewer is in CD to come with DVR.
23. What happens if I install my PC hard disk drive into the DVR?
You can use a PC hard disk drive in the DVR. However, once it runs in DVR, it will delete any PC
operating system and files on the hard disk drive.
24. What kind of hard disk drive should I purchase to make the DVR run?
Any PC compatible IDE, ATA hard disk drive will work.
25. Does the DVR come with sensors, cameras, or hard disk drive?
Some models come with a hard disk drive and cameras. Some models don’t. Please check the package
content information on DVR box or "This DVR models" table in Chapter 1. If the DVR unit that you’ve
purchased contains a digital video recording system only, then you need to buy accessories separately
to complete a digital video recording surveillance system. A single hard disk drive and a single camera
are minimum requirements to make a digital surveillance system complete.
26. What is the capacity to record?
It depends on the installed hard disk drive storage size. In general, you can record up to 6 months with a
120 GB HDD
27. Does this DVR come with a remote control?
Yes. The DVR kit can support remote control.