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112 Appendices112 Appendices
Appendix E: Troubleshooting, continued
TV Channels
Symptom Remarks
1. The TV takes several seconds to respond to
channel changes.
• It is normal for digital channels to take longer to tune in.
• Press ENTER after a channel number to avoid delays.
• Use a 4-digit number for an over-the-air digital channel.
• Use a 6-digit number for digital cable channels if your cable
service is able to recognize 6-digit channel numbers.
2. You cannot access a channel.
• Use number keys instead of CH
/ .
• Be sure the channel you want to view is in memory. See
“Channel Menu” in chapter 5, “TV Menu Settings.”
• Check that the TV is turned to the correct device or antenna
for that channel by pressing the INPUT button.
• Make sure the Parental Lock is off.
• If you cannot tune to a virtual digital channel even though
the TV has already memorized digital channels, tune to the
actual channel number used by the broadcaster. The virtual
channel will then be automatically added to memory.
3. Name options are not available for some
channels.
Only memorized analog channels can be named.
4. When ChannelView™ list is displayed, infor
-
mation appears incomplete
Available information is sent from the broadcaster or cable pro-
vider. No other data is available.
General TV Operation
Symptom Remarks
1. A fan is running even while the TV is powered
off.
Normal TV operation. When the TV is off, internal components
continue to draw power and must be cooled by the fan.
2. The TV remote control does not work. • Check that the batteries are installed correctly.
• Check that the slide switch is set to TV.
•
Be no more than 20 feet from the TV when using the remote control.
• Program the remote control to operate the TV or other device.
3. TV does not respond to the remote control or
to front panel control and TV will not power
on or off.
Use the System Reset button.
4. When a device is selected from the Input
Selection menu, the screen is blue (no signal
source).
• Make sure the selected device is turned on.
• Begin play of the VCR.
5. Devices are grayed out in the Input Selec
-
tion menu or the Split Screen Input Selection
menu.
• A recording is in progress. Cancel the recording to select the
device.
• PCs and 1080p sources cannot display in the Split Screen
sub-picture.
6.
You have forgotten your Parental Lock pass code.
See Appendix A, Bypassing the Parental Lock.
7. Rating restrictions are not working. Open the Parental Lock menu and:
• Verify that the U.S. Ratings or Other Ratings setting is On.
• Check the Lock Time/Unlock Time to check if rating restric-
tions are disabled.
• Rating restrictions apply only to content on ANT 1 and ANT 2,
INPUT 1–3, and IEEE 1394 inputs.
8. On-screen displays appear each time you
change a function.
Normal TV operation.
9. Cable provider needs information to start
CableCARD™ service.
On the remote control, press MENU and then enter the numbers
999 to display the Host ID and CableCARD™ ID information.