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Problem Possible Solution
• The TV remote control does not work. • Check that the batteries are installed correctly.
• Check that the selected switch is set to “TV”.
• Be no further than 20 feet from the TV when using the remote
control
• The TV takes several seconds to respond to channel • Press ENTer after a channel number to avoid delays.
commands. • Use the three digit number, i.e 002 for channel 2.
• You cannot access a channel. • Use number keys instead of CHANNEL up/down.
• On-screen displays appear each time you change a function. • This is part of normal TV operation.
• You cannot program the TV to turn on automatically. • The TV may be locked.
• The clock may not be set.
• There is no sound even when the volume is turned up. • Check to see if the MUTE button is on.
• The TV’s “Listen to:” setting may be set to SAP.
• Check that “TV Speakers” setting is ON in the Audio/Video
menu.
• You have forgotten your lock passcode. • See Appendix A, Bypassing the V-Chip Lock.
• PIP does not display a picture. • Make sure the V-Chip lock is off.
• Not all inputs can be displayed as a PIP.
• The sound does not match the screen picture.
•
• The TV’s “Listen to:” setting may be set to SAP.
• If using stereo or A/V receiver speakers, check input
selection on the stereo or A/V receiver.
• If using stereo or A/V receiver, check that AUDIO of
MONITOR OUTPUT on TV’s back panel is connected to
the A/V receiver.
•There is a large black or gray rectangle on the screen. • The TV closed captioning has been set to “text” mode in the
Captions menu. Turn off because there is no text information
being broadcast.
•You cannot see a picture when you play a VCR tape. • Display the Device Selection menu and select the
correct VCR.
• Check your VCRs owner’s guide for further trouble
shooting.
• V-Chip is not working • Make sure that V-Chip is On.
• If V-Chip Time is currently set to disable the V-Chip lock, the
V-Chip will not block programming.
Appendix G: Troubleshooting
• Check audio source in Device Menu.
• NetCommand™ is setup incorrectly.
• It is normal for digital channels to take longer to tune in.
• Enter 5 digits for digital channels.
• Be sure the channel you want to view is in memory.
• Check that the TV is turned to the correct device or
antenna for that channel, by pressing the DEVICE button.
• Make sure the V-Chip lock is off.
Appendix G: Troubleshooting