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RQT7392
Reference
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart
do not solve the problem, refer to the “Customer Services Directory” on page 61.
The following do not indicate a problem with this unit:
Power Page
Displays
TV screen and video
≥Regular disc rotating sounds.
≥Poor reception due to atmospheric conditions.
≥Image disturbance during search.
≥Interruptions in reception due to periodic satellite broadcasting
breaks.
≥A sound is heard when the HDD goes into SLEEP mode, or
operations are slow to respond in SLEEP mode.
No power. ≥Insert the AC power supply cord securely into a known active AC outlet. 7
The unit switches to standby
mode.
≥This is a power saving feature. Change “Off Timer” in the SETUP menu, if you would prefer.
≥One of the unit’s safety devices is activated. Press [POWER Í/I] on the main unit to turn the
unit on.
47
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The display is dim. ≥Change “Front Display” in the SETUP menu. 49
“12:00” is flashing on the unit’s
display.
≥Set the clock. 11
Compared to the actual
recorded time, the remaining
time displayed is less.
≥The displayed recording/play time is converted from the number of frames at 29.97 frames
(equal to 0.999 seconds) to one second. There will be a slight difference between the time
displayed and the actual elapsed time (e.g., actual one-hour elapsed time may display as
approximately 59 minutes 56 seconds). This does not affect the recording.
—
The time recorded on the disc
and the available time shown
do not add up.
The play time shown for MP3
does not agree with the actual
time.
≥Times shown may disagree with actual times.
≥More disc space than the actual recording time is used after recording or editing the DVD-R
200 times or more.
≥While searching, the elapsed time may not display correctly.
≥Even if you erase recorded content from the DVD-R, there is no increase in disc space.
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Television reception worsens
after connecting the unit.
≥This can occur because the signals are being divided between the unit and other equipment.
It can be solved by using a signal booster, available from audio-visual suppliers.
—
Status messages do not
appear.
≥Select “Automatic” in “Status Messages” in the SETUP menu. 49
The blue background does not
appear.
≥Select “On” in “Blue Background” in the SETUP menu. 49
The 4:3 aspect ratio picture
expands left and right.
Screen size is wrong.
≥Use the television to change the aspect. If your television does not have that function, set
“Progressive” in the Video menu to “OFF”.
≥Check the settings for “TV Type”, “4:3 TV Settings for DVD-Video” or “4:3 TV Settings for
DVD-RAM” in the SETUP menu.
31
49
There is a lot of after-image
when playing video.
≥Change the settings for “3D NR”, and “Integrated DNR” to “0” or turn “MPEG-DNR” off if it is
on.
31
When playing DVD-Video using
progressive output, one part of
the picture momentarily
appears to be doubled up.
≥Set “Progressive” in the Video menu to “OFF”. This problem is caused by the editing method
or material used on DVD-Video, but should be corrected if you use interlace output.
31
There is no apparent change in
picture quality when adjusted
with the Video menu in the on-
screen menus.
≥The effect is less perceivable with some types of video. —
The images from this unit do
not appear on the television.
Picture is distorted.
≥Make sure that the television is connected to the VIDEO OUT terminal, S-VIDEO OUT
terminal or COMPONENT VIDEO OUT terminals on this unit.
≥Make sure that the television’s input setting (e.g., VIDEO 1) is correct.
≥The television isn’t compatible with progressive signals. Press and hold [∫] and [TIME SLIP]
on the main unit at the same time for about 5 seconds. The setting will change to interlace.
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