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RQT7932
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do
not solve the problem, refer to the “Customer Services Directory” on page 35 if you reside in the U.S.A., or refer to “Product information” on page 34 if
you reside in Canada.
Reference pages are shown in parentheses ().
Power
No power. • Insert the AC power supply cord securely. (8)
The unit is automatically switched
to the standby mode.
• The unit was switched to standby by the sleep timer or auto-off function. (27)
Operation
No response when any buttons are
pressed.
• Some operations may be prohibited by the disc.
• The unit may not be operating properly due to lightning, static electricity or some other external factor.
Turn the unit off and then back to ON.
Alternatively, press [
^] to switch the unit to standby mode, disconnect the AC power supply cord, and then
reconnect it.
No operations can be performed
with the remote control.
• Check that the batteries are installed correctly. (8)
• The batteries are depleted: replace them with new ones. (8)
• Point the remote control at the remote control sensor and operate. (10)
Cannot switch on the television
with the remote control.
• Press [SHIFT]+[TV
^] first to operate the television. (29)
Play doesn’t start (or stops
immediately) when you press
[DVD/CD q].
• Condensation has formed: wait 1 to 2 hours for it to evaporate.
• This unit cannot play discs other than the ones listed in these operating instructions. (4)
• You can only play DVD-Video if their region number is the same or includes the same region number as the
unit or if DVD-Video is marked “ALL”. Confirm the region number for the unit on the rear panel. (Front cover)
• The disc may be dirty and may require cleaning. (5)
• Ensure that the disc is loaded with the label of the side to be played facing upwards. (12)
• Check that the DVD-RAM has something recorded on it.
Cannot select alternative
languages.
• This function is dependent on software availability.
• Try selecting from the disc’s menu if one is available. (13)
No menu play. • This function is dependent on software availability.
No subtitles.
• This function is dependent on software availability.
• Subtitles are cleared from the television. Turn on the subtitles. (14)
The position of the subtitles is
incorrect.
• Change the position of the subtitles with “Subtitle Position” in the Display Menu. (19)
Soundtrack and/or subtitle
language is not the one selected
with the Setup menus.
• This function is dependent on software availability.
Cannot change angle.
• This function is dependent on software availability. Even if a disc has a number of angles recorded, these
angles may be recorded for specific scenes only.
Cannot access the Setup menu.
• Select “DVD/CD” as the source.
• Cancel program and random play. (14, 15)
Cannot add markers.
• You cannot add markers while playing a play list or if the disc’s play time doesn’t appear on the unit’s
display.
There are already markers.
• The unit reads and displays the markers added with a DVD video recorder. You can clear them but they
will reappear when you switch the unit to standby, change the source, or open the disc tray.
Cannot select random or program
play.
• You cannot select random or program play with some DVD-Video.
Folders deeper than the eighth
layer on a data disc are not
displayed correctly.
• Folders deeper than the eighth layer are displayed as the eighth layer.
You have forgotten your ratings
password.
Reset all the Setup settings to the
factory preset.
• While stopped and “DVD/CD” is the source, press and hold [
g, STOP] on the unit and [
>
=
10] on the remote
control for about 3 seconds until “Initialized” disappears from the television. Turn the unit off and on again.
All settings will return to the default values.
Cannot eject disc.
• The unit may not operate properly if the disc is damaged or dirty.
Press [
^] and after the display disappears, wait a few seconds, then press [^] again and eject the disc.
Listening to the radio
Noise is heard.
“ST” flickers or doesn’t light.
Sound is distorted.
• Adjust the position of the FM or AM antenna.
• Use an outdoor antenna. (30)
A beat sound is heard. • Turn the television off or separate it from the unit.
A low hum is heard during AM
broadcasts.
• Separate the antenna from other cables and cords.
Using the cassette deck
Poor quality sound. • Clean the heads. (34)
Recording is not possible. •
If the erasure prevention tabs have been removed, cover the holes with adhesive tape. (25)
RAM
Troubleshooting guide
SCPM91D-Pbook.indb 32 3/17/2005 11:55:57 AM