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RQT7932
Troubleshooting guide
Sound
No sound.
Distorted sound.
• Check the connections. (6)
• Turn the volume up.
• Turn muting off. (27)
• Turn Advanced surround off if it causes distortion. (26)
• Switch off the unit, determine and correct the causes, then switch the unit on.
Causes include:
– Shorting (bare wires touching) of positive and negative speaker wires.
– Using speakers with an impedance lower than that rated for this unit.
– Straining of the speakers through excessive volume or power.
– Using the unit in a hot environment without proper ventilation.
Piercing noise comes from the
speakers.
• If you have connected this unit to other equipment through the OPTICAL OUT terminal, ensure you have
selected the correct settings for “Dolby Digital” and “DTS Digital Surround” in the Setup menus’ “Audio”
tab. (22)
Picture
Picture distorted. • Some distortion is normal during search.
No picture.
• Check the connection.
• Make sure the television is on.
• Ensure the television’s video input setting (e.g., VIDEO 1) is correct.
The picture shown on the
television is not normal.
(The sides of the picture are
cut off, the picture is stretched
horizontally, or black bands
appear at the top and bottom of
the screen.)
• Go to “Video” tab in the Setup menus, and change “TV Aspect” to suit your television. (21)
• Use the television to change the aspect to the correct one.
If your television cannot change the aspect when input is progressive, try changing 4:3 Aspect in
Display Menu. (19)
• Ensure that the unit is connected directly to the television, and is not connected through a video cassette
recorder.
• Change the size with the zoom function. (19)
• Connect to the component video (480P) input terminals on a television compatible with this unit’s copy
guard system. You cannot view progressive video if your television is not compatible. (7)
• The images on PAL system DVD-Audio are compressed for display. They may also appear vertically
stretched.
There is ghosting when
progressive output is on.
• Change “Video Output Mode” to “480I” so “PROG.” on the display goes out. This problem is caused by the
editing method or material used on DVD-Video, but should be corrected if you use interlace output. (19)
Picture quality is poor. • Check the settings in Picture Menu. (19)
The picture on the television
disappears or stripes appear on
the screen.
• Mobile telephone chargers can cause some disturbance.
• The location and orientation of the antenna are incorrect. If you are using an indoor antenna, change to an
outdoor antenna.
• The television antenna wire is too close to the unit. Separate the antenna wire of the television from the
unit.
Menus not displayed correctly.
• Change the zoom ratio to “x1.00”. (19)
• Set “Subtitle Position” in Display Menu to “0”. (19)
• Set “4:3 Aspect” in Display Menu to “Normal”. (19)
Unit displays
Although the unit is in standby
mode, the display lights up and
changes continuously.
• Turn off the demo function. (If you set the clock, the demo function turns off automatically.) (9)
The display is dark. • Press [SHIFT]+[DIMMER] until the display returns to the original brightness. (27)
“DVD NO PLAY”
• You inserted a disc which the unit cannot play; insert one that can. (4)
• You inserted a blank DVD-RAM disc.
“DVD NO DISC”
• You haven’t inserted a disc; insert one.
• You haven’t inserted the disc correctly; insert it correctly. (5, 12)
“F61”
• Check and correct the speaker cord connections. (6)
If this does not fix the problem, there is a power supply problem. Consult the dealer.
“DVD U11” • Disc is dirty. Wipe it clean. (5)
“ERROR” • Incorrect operation performed. Read the instructions and try again.
“DVD H❏❏”
❏❏ stands for a number.
• Trouble may have occurred. The number following “H” depends on the status of the unit.
Reset procedure:
Press [
^] to switch the unit to standby mode and then back to ON. Alternatively, press [^] to switch the
unit to standby mode, disconnect the AC power supply cord, and then reconnect it.
• If the service numbers fail to clear, note the service number and contact a qualified service person.
Television displays
“Cannot play(display) group xx,
content xx.”
• You are trying to display incompatible contents.
No on-screen display. • Go to “Display” tab in the Setup menus, and select “On” for “On-Screen Messages”. (22)
The disc’s menu is displayed in a
different language.
• Go to “Disc” tab in the Setup menus, and select the preferred language for “Menus”. (21)
(
This function is dependent on software availability.)
Troubleshooting guide
SCPM91D-Pbook.indb 33 3/17/2005 11:55:57 AM