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Customer Information
Frequently Asked Questions
Some minor problems can be corrected very quickly and easily without the cost of a service call. Panasonic has a
Customer Care Centre which can answer most questions over the phone. Before you contact the Customer Care
Centre with your question we have included the most commonly asked questions.
If the answer to your problem is not in this list, determine the symptoms and make a few simple checks as shown on
the next page. The location of the nearest service centre can be obtained from the Panasonic Customer Care Centre
on 132600.
Question: Why are my channels on 1,2,3,4,5?
Answer: Someone has performed an “Automatic Search” tune of your television. You have two options.
1. Use the POS. CHANGE feature described on page 30.
2. Retune each channel individually using the Manual Search Instructions.
Question: How do I get Channel 10?
Answer: You have four methods of selecting Channel 10
1. You can use the two digit channel selector on the remote control (- / - -). Press this button followed
by the number 1 button, then the 0 button.
2. You can press the 9 button followed by the channel up button ( /\ ).
3. You can tune channel 10 into another position such as programme location 0.
4. You can program it into the Favorite button. See page 32.
Question: My channel number is still on the screen. How do I turn it off?
Answer: If the channel number is a small green number on the top left of the screen, press the recall button ( )
on the remote control. Any other channel number is one being broadcast by the television station. There
is no way to turn this off.
Question: How do I tune my stations?
Answer: The instructions for tuning the stations are on page 25 for automatic tuning and on page 26 for tuning
individual stations.
Question: I have done an auto tune because the book told me to. If I am only to do manual search why is
automatic search first in the book?
Answer: The automatic search and the manual search each have specific uses. The reason for each is clearly
described in the book. The reason that automatic search is described first is because this is the first
option on the screen.
Question: How do I turn off the Blueback?
Answer: Push the MAIN MENU Button. Press the Right ( ) Button to select the FEATURES Menu. Push the
Down ( ) Button to select the Blueback option. Press the Right ( ) Button to turn the Blueback off.
Question: When I skip a station why is a picture still coming up when I press the number that the channel is
on?
Answer: The Skip operation only works when you use the Channel Up ( /\ ) or Down ( \/ ) Buttons.
Question: When I use the channel up or channel down why don’t I get all the channels?
Answer: Some of the channels may be “Skipped”. See page 29.
The Favorite CH option may be turned on. See page 32.
Question: Why dosen’t the channel change when I press the channel button?
Answer: The television might be switched to Teletext mode. If it has been switched to text mode for closed
captions and they are not being transmitted there may not be any indication on the screen to let you
know that you are in Text mode. See pages 22 and 23.