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Support Information
●
Frequently Asked Questions (FAQ)
Questions Answers
Sound
Why is there no sound coming from
the TV?
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Make sure the volume is up and MUTE is off.
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Check that the correct SAP (Secondary Audio Program) is selected
by pressing the [SAP] button on the remote control. (p. 16)
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If the TV is connected to a Home Theater via optical cable, then:
Check the connection, the audio system is on, the correct input is
selected.
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Check “HDMI1 input” or “HDMI2 input” analog/digital audio
settings. (p. 31)
Why is the sound unusual, distorted,
low volume or in another language?
●
Check that the correct SAP (Secondary Audio Program) is
selected by pressing the [SAP] button on the remote control.
●
Check that all connections of external equipment connected to
the TV are secure.
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When using Cable or Satellite box, check the device’s audio
settings (example: try changing the box’s Audio Range to
‘narrow’)
Why is there a clicking, ticking or
buzzing sound coming from the TV
unit?
●
When TV power is turned on or shut off there are electrical
components that make a click sound. This is normal operation.
●
Changes in the temperature and humidity of the room may cause
thermal expansion and contraction that can produce sounds. This
is not a sign of faulty operation or a malfunction.
Other
What is the easiest and best way to
connect a High-Definition Cable or
Satellite box to the TV?
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Use an HDMI cable. It carries both digital video and audio
signal in HD. HDMI cable is the only cable needed to connect
an HD device to the TV.
Why does the [CC] button not display
Closed Caption?
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When viewing TV via an HDMI connected device, such as a
Cable or Satellite box, CC must be enabled at the device.
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Closed Caption is available only at supported TV programming.
Why does the screen and back cover of
the TV get warm?
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The main unit radiates heat and some of the parts may
become hot. This is normal operation and does not affect the
performance of the set.
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Ensure good ventilation.
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Do not block the ventilation holes of the TV and do not place the
TV on top of other equipment.
Why doesn’t the Remote Control work?
●
Check that the batteries are fresh, are of the same type and are
installed with the correct polarity (+ & -).
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To operate other devices, such as changing channels when
using Cable or Satellite boxes or operating non-Panasonic Blu-
ray players, use the remote supplied with the device.
Why are some menu items grayed-out
and unable to be selected?
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Depending on certain modes or the selected input, some
options are not available. For example, Zoom adjustments are
only available when the FORMAT is changed to zoom mode.
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