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Frequently Asked Questions
44
Some minor problems can be corrected very quickly and easily without the cost of a service call.
Panasonic has a Customer Care Centre that can answer most questions over the phone. Before you
contact the Customer Care Centre with your question we have included the most commonly asked
questions.
If the answer to your problem is not in this list, determine the symptoms and make a few simple checks as
shown on the next page. The location of the nearest service centre can be obtained from the Panasonic
Customer Care Centre on 132600.
Question: My channel number is still on the screen. How do I turn it off?
Answer: If the channel number is a small yellow (digital) or white (analogue) number on the top left of
the screen, press the information button ( i ) on the remote control. Any other channel
number is one being broadcast by the television station. There is no way to turn this off.
Question: How do I tune my stations?
Answer: The instructions for tuning the stations are on page 25 for all channels and on pages 26 or
27 for analogue channels.
Question: Why doesn’t the channel change when I press the channel button?
Answer: The television might be switched to Teletext mode. If it has been switched to text mode for
closed captions and they are not being transmitted there may not be any indication on the
screen to let you know that you are in Text mode. See page 33.
Question: I turned my television to Standby with the remote control and then I turned it off with
the power switch. I turned the TV back on with the power switch but it’s still in
Standby and I can’t find my remote control. How can I turn the TV back on?
Answer: Press the front panel Up (+ / /\) or Down (- / \/) button. See page 10.
DVB Questions
Question: Why are there no DVB channels listed in the TV Guide after Auto Setup?
Answer: Not all areas are covered by DVB transmissions. You may need to point your aerial to
another transmitter.
It could also be caused by poor signal quality. Check analogue channels. If the picture
quality is poor you may need to change or improve your aerial system. Consult a reputable
installer.
Question: I get “blocky” interference and sometimes the picture freezes?
Answer: This could be caused by poor signal quality. To check the quality of your signal use the
Signal Quality feature described on page 21. It is also possible that the interference is
coming from the broadcaster.
Question: I have a good aerial system but still cannot receive DVB stations?
Answer: If you have tried the previous solutions and are still unable to receive DVB channels, you
may need to provide dedicated aerial feeds to the TV and other equipment. This can be
done by using a splitter or separate aerials.
Question: Why does the guide show DVB stations but I cannot receive them?
Answer: Some of the digital channels are high definition (HD) signals. This television is standard
definition (SD) and will not display these channels.