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PRODUCT WARRANTY AND RETURN INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in
material or workmanship for a period of one year after the date of shipment.
Exceptions to this warranty are as noted below:
• Five years on FT/FR8000 Series fiber optic products and the following fixed
camera models: CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-
2, and CC3651H-2X.
• Three years on all other fixed camera models (including Camclosure
®
Integrated
Camera Systems) and Genex
®
Series (multiplexers, server, and keyboard).
•Two years on all standard motorized or fixed focal length lenses.
•Two years on Legacy
®
, CM6700/CM6800/CM8500/CM9500/CM9700 Series
Matrix, DF5 and DF8 Series Fixed Dome products.
•Two years on Spectra
®
, Esprit
®
, and PS20 Scanners, including when used in
continuous motion applications.
•Two years on Esprit
®
and WW5700 Series window wiper (excluding wiper
blades).
• Eighteen months on DX Series digital video recorders and NVR300 Series
network video recorders.
• One year (except video heads) on video cassette recorders (VCRs). Video heads
will be covered for a period of six months.
• Six months on all pan and tilts, scanners or preset lenses used in continuous
motion applications (that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of
Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to
Pelco, Clovis, California. Repairs made necessary by reason of misuse, alteration,
normal wear, or accident are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss result-
ing from the specific use or application made of the Products. Pelco’s liability for
any claim, whether based on breach of contract, negligence, infringement of any
rights of any party or product liability, relating to the Products shall not exceed the
price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable
for any special, incidental or consequential damages (including loss of use, loss of
profit and claims of third parties) however caused, whether by the negligence of
Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may
also have additional rights, which are subject to variation from state to state.
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or
(559) 292-1981 to obtain a Repair Authorization number (RA), and provide the
following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall under
the warranty conditions stated above, please include a written explanation with
the product when returned.
Method of return shipment shall be the same or equal to the method by which the
item was received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call the
factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA
number if returned for credit, and RA number if returned for repair).
All merchandise returned for credit may be subject to a 20% restocking and refur-
bishing charge.
Goods returned for repair or credit should be clearly identified with the assigned CA
or RA number and freight should be prepaid. Ship to the appropriate address below.
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send
goods to:
Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and
are instructed to return goods to the USA, you may do one of the following:
If the goods are to be sent by a COURIER SERVICE, send the goods to:
Pelco
3500 Pelco Way
Clovis, CA 93612-5699 USA
If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:
Pelco c/o Expeditors
473 Eccles Avenue
South San Francisco, CA 94080 USA
Phone: 650-737-1700
Fax: 650-737-0933
Pelco, the Pelco Logo, Spectra, Genex, Legacy, Esprit, Camclosure, and Coaxitron are registered trademarks of Pelco.
Microsoft, Windows, DirectX, ActiveSync, and ActiveX are registered trademarks of Microsoft Corporation in the United States and/or other countries.
Intel, Pentium, and XScale are registered trademarks of Intel Corporation.
Netscape is a registered trademark of the Netscape Communications Corporation.
StorageWorks is a registered trademark of Compaq Information Technologies Groupl.
ASK-4 is a registered trademark of Louroe Electronics.
Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated.
Spectra III is a trademark of Pelco.
© Copyright 2005, Pelco. All rights reserved.
REVISION HISTORY
Manual # Date Comments
C623M 2/04 Original version.
C623M-A 3/04 Incorporated changes from C623M-Adden and added new client installation procedures.
C623M-B 12/04 Added Appendix F: External Storage Expansion Using DX9200HDDI.
C623M-C 3/05 Removed Appendix D: Connecting an External Tape Backup Unit. Refers user to consult the Important Security Information for System Administrators guide
for information on using Ctrl+Alt+Del and the DX8000 default password.