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Problem Check Remedy
The power turns off
automatically.
Is Auto Power Off set to On?If Auto Power Off is set to On, the power turns off
automatically if no operation is performed for over 30 minutes
(page 42).
Is HDMI Control set to On? The player’s power may turn off together with the power of the
connected TV. If you do not want the player’s power to turn off
when the TV’s power is turned off, set HDMI Control to Off
(page 41).
The power turns on
automatically.
Is HDMI Control set to On? The player’s power may turn on together with the power of the
connected TV. If you do not want the player’s power to turn on
when the TV’s power is turned on, set HDMI Control to Off
(page 41).
Inputs of connected TV and
AV system, switches
automatically.
Is HDMI Control set to On? The inputs of the connected TV or AV system (AV receiver or
amplifier, etc.) may automatically switch to the player when
playback starts on the player or the menu screen (Home Media
Gallery, etc.) is displayed. If you do not want the inputs of the
connected TV and/or AV system (AV receiver or amplifier, etc.)
to switch automatically, set HDMI Control to Off (page 41).
Player cannot be operated
with remote control.
Is an AV receiver or amplifier connected to the CONTROL IN
terminal on the player’s rear panel?
Operate with the remote control of the device connected to the
CONTROL IN terminal.
Are you operating the remote control from a point too far away
from the player?
Operate from within 23 feet of the remote control sensor.
Are the batteries dead? Replace the batteries (page 7).
Settings you have made have
been cleared.
• Have you disconnected the power cord while the player’s
power was on?
• Has there been a power failure?
If the power cord is disconnected or there is a power failure
while the player’s power is on, the settings you have made may
be cleared. Always press STANDBY/ON on the player’s
front panel or STANDBY/ON on the remote control and
check that POWER OFF has turned off from the player’s front
panel display before disconnecting the power cord. Be
particularly careful when the power cord is connected to the
AC outlet on another device because the player turns off in
conjunction with the device. We recommend plugging the
power cord into a wall outlet whenever possible.
After a disc is inserted,
Loading stays displayed and
playbac
k does not start.
Are there too many files recorded on the disc? When a disc on which files are recorded is inserted, depending
on the number of files recorded on the disc, loading may take
several dozen minutes.
is displayed in file names,
etc.
The characters that cannot be displayed on this player are
displayed in .
The DVD layer of BD and DVD
hybrid discs cannot be
played.
Is Hybrid Disc Playback properly set? Set Hybrid Disc Playback to DVD (page 42).
The CD layer of BD and CD
hybrid discs cannot be
played.
Is Hybrid Disc Playback properly set? Set Hybrid Disc Playback to CD (page 42).
The Hybrid Disc Playback
setting cannot be changed
(displayed in gray).
Is a disc set in the disc tray? The Hybrid Disc Playback setting cannot be changed when a
disc is set. Remove the disc, then change the setting.
BDMV/BDAV Playback
Priority setting cannot be
changed (displayed in gray).
Is a disc set in the disc tray? The BDMV/BDAV Playback Priority setting cannot be
changed when a disc is set. Remove the disc, then change the
setting.