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78 Chapter 5
Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the following troubleshooting list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit you
home for a fee to install your electronic entertainment system and to instruct you in its operation. For details about this service, call
1-888-206-3359. For additional assistance while using your RCA Scenium product, please visit
www.rcascenium.com/
customersupport.
TV Problems
TV won’t turn on
• Press the TV button or ON/OFF button while remote is in TV mode and there’s a source of power to the outlet or outlet strip.
• Make sure the TV is plugged in.
• Does the power light on the front of the TV blink several times? If so, the TV is in its cool-down cycle. Wait 30 seconds. If the TV
doesn’t turn on automatically after 30 seconds, turn it on manually.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
• Something might be wrong with your remote control. Press the POWER button on the front of the TV. If the TV turns on, check the
remote control solutions on page 80.
• When you first plug your TV into an outlet, the Power LED on the front panel will light for approximately 15 seconds and then go off
during the initialization of the TV. The TV can only be turned on after the Power LED goes off. This happens every time power is
reapplied to the TV.
Power Light is blinking or flashing
The power light serves as an indicator. There are two scenarios for why the power light would blink:
Light blinks slowly: you’ve tried to turn on the TV when the lamp unit is cooling. Wait approximately 30
seconds and the TV will turn on automatically when the cooldown cycle is complete.
Light blinks slowly for several seconds, pauses for about a minute, blinks again, and pauses for about a
minute: the TV is trying to connect with the lamp unit. One of two things will happen:
• The power light will start flashing for approximately 1 minute — this means the lamp unit needs to be
replaced (go to page 84 for ordering information).
• The TV will turn on (the TV has successfully connected with the lamp unit).
Buttons don’t work
• If you’re using the remote control, press the TV button first to make sure the remote is in TV mode.
• The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by selecting the Front
Button Block in the Parental Controls menu and choosing Front Buttons Unblocked.
• Unplug the TV for five minutes and then plug it back in. Turn the TV on and try again.
TV turns off while playing
• Sleep Timer, Wake-up Timer, or Watch feature may have been activated. Go to page 45 or 69 for instructions.
• Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn on again. If this
happens frequently, the voltage in your house may be abnormally high or low.
• The sleep timer may be set.
• Unplug. Wait five minutes. Plug in again.
TV turns on unexpectedly
•Wake-up Timer feature or Watch from the GUIDE Plus+ system may have been activated. Go to page 45 or 69 for instructions.
Video and audio are out of sync
• If your TV is connected to an audio/video (A/V) receiver or home theatre system via the DIGITAL AUDIO OUT jack, read the
following information.