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80 Chapter 5
No picture, no sound but TV is on
• Maybe the cable/air function is set to the wrong position. Select GUIDE Plus+ Menu from the Main menu, select
the GUIDE Plus+ Setup option, and provide the correct information on the following screens. Go to pages 46-47 for detailed
instructions.
• The channel might be blank — change channels.
• If you’re watching your VCR and it’s connected with coaxial cable to the CABLE/ANTENNA jack, tune the TV to channel 3 or 4
(whichever channel is selected on the 3/4 switch on the back of your VCR). Also check to make sure the TV/VCR button on the VCR
is in the correct mode (press the TV/VCR button on your VCR).
• If a channel doesn’t exist and you tune to scrambled QAM channel or a 720p input, Unusable Signal appears.
Sound okay, picture poor
• Check antenna and video connections. Make sure all of the cables are firmly connected to the jacks.
•Try adjusting sharpness function to improve weak signals. Go to page 64 for more instructions.
• Press the FORMAT button repeatedly to view the picture in different video formats. Analog channels may look better when you use
the Normal video format (the video format appears on the right side of the channel banner).
Black box appears on the screen
• Closed-captioning might be on. Check the Caption Display control panel in the Preferences menu. Go to page 72 for more
instructions.
Every time I turn on the TV, the Guide is on the screen
• The GUIDE Plus+ system automatically appears on the screen when you use the TV button on the remote to turn on the TV. You can
turn off this feature by pressing GUIDE on your remote control and then select the Menu bar. Press the right arrow button to select
Setup. Choose Review options and select OFF.
GUIDE Plus+ System Problems
GUIDE Plus+ setup won’t turn off tape for VCR setup and/or channel 02 cable box
• Check to see if the G-LINK wands are positioned correctly in front of components’ remote sensors.
• GUIDE Plus+ system control of cable box is slower than direct control of the box itself. Keep this in mind when changing channels.
•You may have an incorrect GUIDE Plus+ Channel Lineup. The guide may get out of sync with the cable provider. Use the GUIDE
Plus+ Setup in the GUIDE Plus+ Menu to change the zip code to 99999. Turn the TV off for 10 minutes. Use Setup again to change
the zip code back to the correct value. If asked, be sure to select the correct channel lineup from the on-screen list.
Program information doesn’t download
• Review your setup information and make sure it’s correct. Press MENU on the remote and select GUIDE Plus+ System menu and then
Setup. Go to page 47 for detailed instructions about the GUIDE Plus+ Setup menus.
• The TV must be off to download information. Leave your TV off overnight, for at least 10 hours, to receive the initial download for
your area.
• If you’re using a cable box, leave it on so you can receive program information.
• The GUIDE Plus+ system doesn’t display program listings for satellite TV.
Scheduled Watch or Record doesn’t occur
• Check Schedule for timer conflicts. Go to page 46 for instructions.
• Make sure the wands of the G-LINK cable are placed in front of the remote sensor(s) on the component(s).
• Make sure your VCR is turned off during the time you’ve scheduled to record a program because the system turns the VCR on when
it starts recording (if it’s already on when recording starts, the system will turn it off).