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62 Chapter 5
Can’t select certain channel
• May be blocked or not approved in the Parental Controls menu.
• If using a VCR, check to make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR or INPUT button on
your VCR).
• You usually can’t change channels when a menu is on the screen (press the CLEAR button).
• You might need to reset your CableCARD if you have one installed. Go to page 54 for more instructions.
Noisy stereo reception
• May be a weak station. Use Audio menu to choose Mono sound.
No picture, no sound but TV is on
• Maybe the cable/antenna option wasn’t chosen in the Channel Search menu. Select Detect antenna or cable setting in the Channel
Search menu and run the search again.
• The channel might be blank — change channels.
• If you’re watching your VCR and it’s connected with coaxial cable to the CABLE/ANTENNA jack, tune the TV to channel 3 or 4
(whichever channel is selected on the 3/4 switch on the back of your VCR). Also check to make sure the TV/VCR button on the VCR
is in the correct mode (press the TV/VCR button on your VCR).
• If a channel doesn’t exist and you tune to scrambled QAM channel, Unusable Signal appears.
Sound okay, picture poor
• Check antenna and video connections. Make sure all of the cables are fi rmly connected to the jacks and they’re not damaged.
• Try adjusting sharpness function to improve weak signals. Go to page 46 for more instructions.
• Press the FORMAT button repeatedly to view the picture in different video formats. Analog channels may look better when you use
the Normal video format (the video format appears on the right side of the channel banner).
Black box appears on the screen
• Closed-captioning might be on. Check the Caption Display control panel in the Preferences menu. Go to page 55 for more
instructions.
The Remote Control Doesn’t Work
• Something might be between the remote and the remote sensor on the component. Make sure there is a clear path.
• Maybe the remote isn’t aimed directly at the component (TV or VCR) that you’re trying to operate.
• Maybe remote is not in TV Mode. Press the TV button so the remote controls the TV.
• Maybe batteries in remote are weak, dead, or installed incorrectly. If batteries are weak, you will not be able to activate backlighting
on the remote; instead, backlight will blink once when activated. Put new batteries in the remote. (Note, if you remove the batteries,
you may have to reprogram the remote to operate other components.)
• For Volume Punchthrough, remember to program the AUDIO button on the TV’s remote control to operate your audio receiver or
amplifi er. Go to page 26 for instructions. If you can’t program this remote to operate your audio receiver, Volume Punchthrough
won’t work.
• Remote Setup might be set to the wrong option. Press MENU/OK on the front panel. Select Connections, then Special Features, then
Remote Setup. Choose TV (default).
Problems with V-Chip/Parental Controls
The rating limits don’t work
• You must lock the settings. Go to the Main Menu (press MENU on your remote), select Parental Controls (press 3 on your remote),
select Lock TV (press 1 on your remote).
I don’t remember my password and I want to unlock the TV
• If you forget your password, put the remote in TV mode. Simultaneously press and hold MENU/OK on the television and VOL down
on the remote for 3 seconds. Nothing appears on the screen, Parental Controls simply unlock and you can re-enter a password via
Lock TV.
The V-Chip won’t let me watch a program even though it’s not rated as violent.
• Maybe the movie was given an NR (Not Rated) status. After you block movie ratings, you must set V-Chip Unrated to View separately
in order to view movies with an NR rating.