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Chapter 5 63
Wha t you’ll need to get started:
• To order the correct lamp, you’ll need to know your TV’s model number, serial number,
and lamp type—this information is listed on the Service Model Number sticker (example
of the sticker is shown at left). Face the back of the TV. The sticker is located on the
right side of the TV (see picture below for sticker location).
• Follow the replacement instructions that come packed with the new lamp.
Service Model Number Numéro de Modéle-Service
SERIAL SERIE LAMP
HDLP50XXXXXX
000000000 X
EXAMPLE: Service
Model Number
sticker with lamp
type listed.
Lamp Replacement Information
Replacing the Lamp Unit
Your TV’s source of light comes from a lamp – similar to lamps used in fi lm or front projectors. Although this lamp is long-
lasting, it may need to be replaced eventually.
When to replace the lamp
You probably need a new lamp if there’s no picture, but you still can hear the audio and the power light on the front of the
TV does the following: blinks 5 times, pauses, blinks 5 times again. If the TV doesn’t turn on after 5 minutes and then the
light blinks steadily for one minute, the lamp is dead. If you have any concerns, please contact us at 1-866-723-6486 or call
an authorized servicer in your area.
Note: The same symptoms occur if the lamp unit isn’t seated correctly, lamp access door is ajar, or lamp power supply
needs service. If you have recently accessed the lamp, make sure the lamp access door is completely closed and the lamp
unit is seated correctly.
What to do
The lamp has been designed to make installation as easy as possible, but if you don’t follow the directions, there is a risk of
injury.
• You can easily replace the lamp yourself by following the instructions that come packed with the new lamp. If your TV
is still covered by the warranty, call 1-866-723-6486 to receive troubleshooting assistance and a lamp replacement.
• If your TV’s warranty has expired, call 1-800-338-0376 to purchase a lamp replacement. If you are not comfortable
replacing the lamp yourself, call 1-866-723-6486 and we will refer you to a service person who will replace the lamp for
you. There will be a service fee.
Service Model
Number
Sticker
location with
Lamp Type