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Chapter 6 39
Other Information
Noisy stereo reception
• The station might be weak. Access the Audio menu, highlight MTS and then choose Mono.
No picture, no sound but TV is on
• The channel might be empty — change channels.
• If you’re watching your VCR and it’s connected with coaxial cable to the ANT jack, tune the TV to channel 3 or 4
(whichever channel is selected on the 3/4 switch on the back of your VCR). Also check to make sure the TV/VCR
button on the VCR is in the correct mode (press the TV/VCR button on your VCR).
Sound okay, picture poor
• Check antenna connections. Make sure all of the cables are fi rmly connected to the jacks.
• Try adjusting sharpness function to improve weak signals. Go to page 29 for more instructions.
Black box appears on the screen
• Closed-captioning might be on. Check the Analog or Digital Caption option in the Setup menu. Go to page 31 for
more instructions.
Problems with HDMI Connection
• Make sure the HDMI or DVI device is turned on and the cables are fi rmly connected. If problems still occur, turn off
your device. Re-connect your device. Reset the power by unplugging the power cord and plugging it back in.
• If you are tuned to the HDMI input and you’re receiving Unusable Signal message on-screen, press the INFO button
on the remote. If Acquiring Channel appears in the channel banner, the HDMI or DVI device isn’t responding.
Contact the manufacturer of the HDMI or DVI device for further assistance.
• If you tune to the HDMI input and you see snow, the video goes in and out, or the video takes a long time to
appear, your HDMI or DVI device is having trouble sending video information to the TV. Re-connect your device.
Reset the power by unplugging the power cord and plugging it back in. If problems persist, try connecting the
Y Pb Pr jacks instead if they are available or contact the manufacturer of the HDMI or DVI device for further
assistance.
• If you have black bars on each side of your picture, the device you connected might have a switch or a menu
option allowing you to change the picture quality output that will fi x this. Choose either 720p or 1080i.
• 480i signals aren’t supported by the HDMI inputs.
The Remote Control Doesn’t Work
• Something might be between the remote and the remote sensor on the component. Make sure there is a clear path.
• Maybe batteries in remote are weak, dead, or installed incorrectly. Put new batteries in the remote.
Problems with V-Chip/Parental Controls
The rating limits don’t work
• You must lock the settings. Go to the Main Menu (press MENU on your remote), select LOCKS, select V-Chip
Set- ON.
I don’t remember my password and I want to unlock the TV
• If you forget your password you can reset it. Turn the volume all the way down using the top panel VOL- button
on the TV. Continue holding the button and press the 0 number button on the remote at the same time for about 5
seconds. Enter a new password.
What Else Can I Do?
If you’ve been through the Troubleshooting section and nothing has fi xed your problem, try rebooting your TV. Note
that after a reboot you may need to run your TV through the setup process again. To do a reboot, unplug the power
cord from the wall outlet, power strip, etc. Keep your TV unplugged for about 5 minutes. Then plug the TV back in,
turn on the TV, and see if the problem is fi xed. If the problem remains, then please visit www.rca.com/television for
updated FAQs or contact RCA Customer Support at the support number provided in your Warranty under How To Get
Service.