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Warranty Information
• If you are not located near an exchange point:
1. Provide your Discover, Mastercard or Visa account number and expiration date to your phone
representative. This is for security purposes only and your account will not be charged at this time.
2. We will send you a replacement unit next business day delivery.
3. If you return the unit to us within 14 days from the date you were provided a Return Authorization number,
only items not covered by warranty will be charged to your account. If your unit is not received within 14
days, the suggested retail value of the receiver will be charged to your credit card. This amount will be
credited if the unit is subsequently received.
4. Ship your defective unit back to us along with all accessories included with your receiver using the
replacement unit’s carton. Shipping instructions will be included on the carton along with your RA number
which will allow you to easily ship the unit back to us. Make sure you insure your shipment in case of
damage or loss. Include with the shipment:
• A copy of your dated bill of sale to verify your unit’s warranty eligibility.
• A brief note describing your receiver problem.
• Your name, address and phone number.
Thomson assumes no responsibility of warranty shipments from the customer to the factory if not shipped in the
manner prescribed by Thomson.
To receive a replacement receiver after we have received your unit:
• Write the RA number on the outside of the carton used to return the unit. Make sure you insure your
shipment in case of damage or loss.
• Carefully pack the unit along with all accessories included with your receiver, using the original box and
packing material if possible.
• Include with the shipment:
• A copy of your dated bill of sale to verify your unit’s warranty eligibility.
• A brief note describing your receiver problem.
• Your name, address and phone number.
Thomson assumes no responsibility of warranty shipments from the customer to the factory if not shipped in the
manner prescribed by Thomson.
• Include a cashier’s check or money order for payment if there are any out of warranty labor or parts charges
which were indicated by the representative, and you elected not to use your credit card.
• After we receive your product, a new or refurbished unit will be shipped to you next business day delivery.