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Contents
Overview ...........................................................................................5
About BlackBerry and the BlackBerry Enterprise Server....5
About this guide........................................................................7
In your package.........................................................................7
Setup and installation.....................................................................9
System requirements................................................................9
Pre-Installation checklist........................................................10
Firewall configuration............................................................12
Important setup overview.....................................................14
Logging in to the Administrator account............................14
Installing the server ................................................................15
Creating the BlackBerryAdmins group...............................26
Adding administrators to the BlackBerryAdmins group .30
Starting the server add-in task..............................................31
Changing the polling interval...............................................31
Resolving Connection Errors ................................................31
Uninstalling the software.......................................................33
Administration tasks.....................................................................37
Opening the BESAdmin window.........................................37
Connecting a handheld to the cradle ...................................39
Adding users ...........................................................................41
Enabling and disabling a handheld .....................................44
Purging pending messages....................................................46
Generating encryption keys ..................................................47
Monitoring email statistics ....................................................48
Reading the status fields........................................................49
Sending a message to one user .............................................50
Changing a user’s handheld..................................................51
Viewing global statistics ........................................................52
Server-level administration .........................................................57
Adding handheld licenses.....................................................57