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Administration tasks — Generating encryption keys
Installation and Getting Started Guide
47
Clearing in-cradle status
By default, email will not be redirected to the handheld as long as it
is in the cradle. Occasionally, an interruption in network
communications may prevent the BlackBerry Desktop Manager
from clearing the in-cradle status after the handheld has been
removed from the cradle. If this happens, messages will not be
forwarded to your handheld until you clear the in-cradle status.
1. In the BESAdmin window, select the BlackBerry Enterprise
Server on which the user is registered.
2. Select the user. Click Clear In-Cradle. You will be asked to
confirm your request. Click Yes. The status in the In-Cradle
column changes to No for the user and email redirection
resumes.
Generating encryption keys
In the BlackBerry encryption model, only the handheld and the
desktop know the encryption key. If the user does not have the
BlackBerry Desktop Software installed, you can generate a key at
the server level.
1. Insert the user’s handheld into the cradle that is connected to
the server. The status should change to Connected and the
handheld’s Personal Identification Number (PIN) will appear.
2. In the BESAdmin window, select the BlackBerry Enterprise
Server on which the user is registered. Select the user, then click
Edit/Generate.
3. The application will ask if you want to generate a new
encryption key. Click Yes. The application will prompt you to
move your mouse around to generate a new encryption key for
the handheld. Move your mouse as requested.