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I can't hear the sound clearly
Testing the Sound
Support → Self Diagnosis → Sound Test
Before you review the list of problems and solutions below, make sure that the Speaker Select menu item is set to TV
Speaker, and then listen to the speakers again. If the TV still does not play audio, run the Sound Test. The Sound Test
uses a built-in melody to check for sound problems. If the TV does not play sound during the Sound Test, or the sound
is distorted, there may be a problem with the TV. Contact Samsung’s Call Centre for assistance. If the TV plays the
Sound Test melody without distortion, there may be a problem with an external device. Please check the connections. If
the problem persists, refer to the external device’s user manual.
✎
If you can't hear the melody or there is a problem, make sure Sound → Speaker Settings → TV Sound Output
is set to TV Speaker and then try again. If the problem persists, there may be a problem with the TV. Contact
Samsung’s Call Centre for assistance.
✎
If the melody is played, there may be a problem with the external device. Please check the connections. If the
problem persists, refer to the external device’s user manual.
The Problem Try this!
There is no sound or
the sound is too low at
maximum volume.
Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.) connected to your
TV.
The picture is good but
there is no sound.
Set Sound → Speaker Settings → TV Sound Output to TV Speaker.
If you are using an external device, check the device’s audio output option. (For example, you
may need to change your cable box’s audio option to HDMI if the box connected to your TV is
using an HDMI cable.)
To listen to the computer sound, connect the external speaker to the computer's audio output
connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’s power cable.
The speakers are making
an odd sound.
Make sure that the audio cable is connected to the correct audio output connector on the
external device.
For antenna or cable connections, check the signal information. A low signal level may cause
sound distortions.
Run Sound Test (Support → Self Diagnosis → Sound Test).
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