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The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat. The heat from
the panel is dissipated through internal vents running along the top of the TV. The bottom,
however, may feel hot to the touch after extended use. Children watching TV need constant
adult supervision to prevent them from touching the TV. This heat, however, is not a defect and
does not affect the TV's functionality.
The picture won’t display in
full screen.
HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3)
content.
Black bars will appear at the top and bottom of the screen when you watch movies that have
aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
The "Mode Not Supported"
message appears.
The output resolution of the attached device is not supported by the TV. Check the supported
resolutions of the TV and adjust the external device’s output resolution accordingly.
The Subtitle item in the TV
menu is grayed out.
You cannot select the Subtitle menu if you have selected a source connected to the TV via HDMI
or Component connections. To view subtitle, turn on the external device's subtitle function.
The TV smells of plastic. This smell is normal and will dissipate over time.
The Signal Information
option under Self Diagnosis
isn't activated.
Verify that the current channel is a digital channel.
The Signal Information is only available for digital channels.
The TV is tilted to the side. Remove the base stand from the TV and reassemble it.
The Broadcasting option has
been deactivated.
Broadcasting is only available when the Source is set to TV.
The Broadcasting menu cannot be accessed while watching TV using a cable box or satellite
receiver.
The settings are lost after 5
minutes or every time the TV
is turned off.
If the Use Mode is set to Store Demo, the TV's audio and video settings are automatically reset
every 5 minutes.
Change the Use Mode (Support → Use Mode) to Home Use.
There is an intermittent loss
of audio or video.
Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If you are mounting the TV to a wall,
we recommend using cables with 90-degree connectors.
There are small particles on
the TV's bezel.
This is part of the product’s design and is not a defect.
The PIP menu is not
available.
PIP functionality is only available when you are using an HDMI or Component source.
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