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Intermittent
Wi-Fi
•
Check
the
distance
between
the
Modem/Router
and
the
TV.
The
distance
should
not
exceed
50ft
(15
.2
m).
•
Verify that there
are
no
obstacles
between
your
TV
and
the
Modem/Router.
(Appliances,
cordless
phones,
stone
walls/fireplaces,
etc.
decrease
Wi-Fi
strength.)
•
Check
the
cable
that
connects
the
Modem to the
Router
(if
you
use
a
separate
Modem
and
Router
) to
see
if it
is
in
good
condition.
If
it
is
not,
replace
the
cable
.
•
Connect
the
TV
to your Modem/Router
using
a
CAT
7
cable,
and
then try to
set
up
a wired network
connection.
(MENU) Network)
Network
Settings).
•
Check
Network
Status
(MENU
) Network)
Network
Status)
to
see
if the
IP
address
is
invalid
,
for
example,
169.x
.
x.x
.
If
it
is
,
call
your
ISP
to get a
valid
IP
address,
and
then
ask
them
to
check
the connection
between
your
Modem
and
Router
and
the connection between the Modem
I
Router
and
the
Internet.
• If
you
see
a
valid
Mac
address,
call
your
ISP
and
ask
them
to
reset
your
network circuit to
re
-
register
the
Mac
addresses
of your new Modem/Router
and
the
TV
.
Netflix
problems
•
Verify that
your
Modem/Router
is
no
more
than
50
ft
(15
.2
m)
away
from the
TV
.
•
Change
the
DNS
to
8.8
.
8.8.
Select
MENU)
Network)
Network
Status
)
DNS
Server)
Select
Manually)
DNS)
enter 8.8.8.8 )
OK
•
Verify that
the
ESN
for
Netflix
is
valid
.
(Go
to
MENU
)
Support)
Contact
Samsung
)
Reset
Netflix
by
selecting
MENU)
Smart
Hub)
Smart
Hub
Reset.
Smart
Hub
Error
Messages
•
Verify that
the
distance
between
the
TV
and
the Modem/Router
does
not
exceed
50ft
(15
.2
m)
.
•
Verify that
the
TV
is
connected
to the network
by
checking
the
Network
Status
(MENU
) Network)
Network
Status)
.
•
Reset
Smart
Hub
by
select
i
ng
the
MENU
)
Smart
Hub
)
Smart
Hub
Reset.
•
Update
the
TV's
software
(MENU
>Support)
Software
Update)
.
•
Wait 2 to 3
days
for the
issue
to
resolve
itself.