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Getting
Remote
Support
Samsung
Remote
Support
service
offers
you
one-on-one support with a
Samsung
Techn
i
cian
who
can
remotely:
•
Diagnose
your
TV
•
Adjust
the
TV
settings
for
you
•
Perform
a
factory
reset
on
your
TV
• Install
recommended
firmware
updates
How
Does
Remote
Support
Work?
Having
a
Samsung
Tech
remotely
service
your
TV
is
easy.
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...
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1 .
Call
the
Samsung
Contact
Center
and
ask
for
remote
support.
2.
Open
the
menu
on
your
TV
and
go to
the
Support
section.
Caring
for
the
TV
3.
Select
Remote
Management.
and
then
read
and
agree
to
the
service
agreements.
When
the
PIN
screen
appears.
provide
the
PIN
number to the
agent.
4.
The
agent
will
then
access
your
TV
.
That's
it!
-
If a sticker
was
attached to the
TV
screen,
some
debris
can
remain
after
you
remove
the
sticker
.
Please
clean
the
debris
off
before watching
TV.
-
The
exterior
and
screen
of the product
can
get
scratched
during
cleaning
.
Be
sure
to wipe the exterior
and
screen
carefully
using
a soft cloth
to prevent
scratches.
Do
not
spray
water or
any
liquid directly
onto
the
TV
.
Any
liquid
that
goes
into the product
may
cause
a
failure,
fire, or
ele
ctric
shock
.
Turn
off
the
TV,
and
then
gently
wipe
away
smudges
and
fingerprints
on
the
screen
with a micro-fiber
cloth.
Clean
the
body
of the
TV
with a soft
cloth
damp
e
ned
with a
small
amount of water.
Do
not
use
flammable
liquids
(benzene,
thinners.
etc.)
or a
cleaning
agent.
For
stubborn
smudges,
spray
a
small
amount of s
creen
cleaner
on
the
cloth.