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Troubleshooting
The following problems do not always suggest a defect or malfunction of this Player.
Refer to the problems and lists of possible solutions below before calling for service.
Power
Problem Possible causes and solutions
The Player power cannot be turned
on.
Is the power cord firmly plugged into the AC outlet? (Page 21)
When the power cord is plugged into an AC outlet, press and hold POWER on the
Player until “
” appears on the front panel display. Then, after the POWER
indicator is lit, turn on the power. (Page 66)
Press POWER after the POWER indicator turns on. (Page 22)
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The Player power is turned off. Is “Auto Power Off” set to “Yes”? When “Auto Power Off” is set to “Yes”, the
power will be automatically turned off after 10 continuous minutes of inactivity (no
playback). (Page 51)
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Basic Operation
Problem Possible causes and solutions
The remote control does not work. Use the remote control within its operating range. (Page 21)
Replace the batteries. (Page 21)
Reset the remote control.
Press and hold 1 (the number button) first and then POWER on the remote
control together for more than 5 seconds.
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Cannot operate the Player. Are you operating the Player within the specified operating temperature range?
(Page 68)
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Playback
Problem Possible causes and solutions
The Player cannot play a disc. Take out the disc and clean it. (Page 10)
Make sure that the disc is loaded properly (aligned in disc tray and label-side up).
(Page 27)
Make sure that region code on the disc matches that of this Player. (Page 7)
Allow any condensation in or near the Player to dry. (Page 10)
Check that the disc is recorded in the compatible TV system (PAL or NTSC).
The Player cannot play back video which was not recorded normally. (Page 7)
Proper playback may be impossible due to the state of the disc recording, a
scratched, warped or dirty disc, the state of the pick-up, or compatibility issues
between this Player and the disc being used. (Pages 7, 10)
When the recorded time of a disc is unusually short, playback may not be possible.
BD-RE/R discs recorded in a format other than BDMV/BDAV cannot be played
back. (Page 7)
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The disc is automatically ejected
after closing the disc tray.
Make sure that the disc is loaded properly (aligned in disc tray and label-side up).
(Page 27)
Take out the disc and clean it. (Page 10)
Make sure that the disc is playable. (Page 7)
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Video stops. Has the Player been subjected to shock or impact? Are you using it in an unstable
location? The Player will stop if it senses shock or vibration.
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The Player makes a snapping sound
when starting playback or loading
a disc.
The player may sometimes make a snapping sound when starting playback if it has
not been operated in a while. These sounds are not malfunctions of the player but
are normal operating conditions.
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