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Troubleshooting
If you experience any of the following difficulties while using the system, use this troubleshooting
guide to help remedy the problem before requesting repairs. Should any problem persist, consult your
nearest Sony dealer.
Note that if service personnel changes some parts during repair, these parts may be retained.
In the event of a problem with the wireless sound function, have a Sony dealer check the entire system
together (main unit and subwoofer).
General
Messages
Symptom Problems and solutions
The power is not turned on. • Check that the AC power cords (mains leads) for the main unit and subwoofer
are connected securely.
• Check that the AC power cord (mains lead) of the main unit is connected
securely to the AC adapter.
• Check that the connector of the AC adapter is connected securely to the DC IN
14V connector on the rear of the main unit.
The remote does not function. • The distance between the remote and the main unit is too far.
• The batteries in the remote are weak.
The disc does not eject and you
cannot remove the disc even
after you press Z.
• Try the following: 1 Press and hold N and Z on the main unit for more than
5 seconds to eject the disc. 2 Remove the disc. 3 Disconnect the AC power
cord (mains lead) from the wall outlet (mains), then reconnect after several
minutes.
The system does not work
normally.
• Disconnect the AC power cord (mains lead) from the wall outlet (mains), then
reconnect after several minutes.
Symptom Problems and solutions
[A new software version is
available. Please go to the
“Setup” section of the menu and
select “Network Update” to
perform the update.] appears on
the TV screen.
• See [Network Update] (page 61) to update the system to a newer software
version.
“PROTECTOR” and “PUSH
PWR” appear alternately in the
front panel display.
Press "/1 to turn off the system, and check the following items after
“STANDBY” disappears.
• Is anything blocking the ventilation openings of the system?
• After checking the above items and fixing any problems, turn on the system. If
the cause of the problem cannot be found even after checking all the above
items, consult your nearest Sony dealer.
“LOCKED” appears in the front
panel display.
• Set the child lock function to off (page 51).
“DEMO LOCK” appears in the
front panel display.
• Contact your nearest Sony dealer or local authorized Sony service facility.
“Exxxx” appears in the front
panel display.
• Contact your nearest Sony dealer or local authorized Sony service facility and
give the error code.
appears without any
messages on the entire TV
screen.
• Contact your nearest Sony dealer or local authorized Sony service facility.