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BDV-N9100W/BDV-N8100W/BDV-N7100W
4-456-334-12(1)
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Troubleshooting
If you experience any of the following
difficulties while using the system, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
In the event of a problem with the wireless
sound function, have a Sony dealer check
the entire system (main unit and surround
amplifier).
The power does not turn on.
t Check that the AC power cord (mains
lead) is connected securely.
The remote control does not function.
t The distance between the remote
control and the main unit is too far.
t The batteries in the remote control are
weak.
The disc lid does not open and you
cannot remove the disc even after you
press Z.
t Try the following:
1 Touch and hold N and Z on the
main unit for more than 5 seconds
to open the disc lid.
2 Remove the disc.
3 Disconnect the AC power cord
(mains lead) from the wall outlet
(mains), then reconnect after
several minutes.
The system does not work normally.
t Disconnect the AC power cord (mains
lead) from the wall outlet (mains), then
reconnect after several minutes.
[A new software version is available.
Please go to the “Setup” section of
the menu and select “Network
Update” to perform the update.]
appears on the TV screen.
t See [Network Update] (page 59) to
update the system to a latest software
version.
“PRTECT”, “PUSH” and “POWER”
appear alternately in the top panel
display.
t Press "/1 to turn off the system, and
check the following items after
“STBY” disappears.
• Are the + and – speaker cords short-
circuited?
• Are you using only the supplied
speakers?
• Is anything blocking the ventilation
holes of the system?
• After checking the above items and
fixing any problems, turn on the
system. If the cause of the problem
cannot be found even after checking
all the above items, consult your
nearest Sony dealer.
“LOCKED” appears in the top panel
display.
t Set the child lock function to off
(page 53).
“D. LOCK” appears in the top panel
display.
t Contact your nearest Sony dealer or
local authorized Sony service facility.
“Exxxx” (x is a number) appears in
the top panel display.
t Contact your nearest Sony dealer or
local authorized Sony service facility
and give the error code.
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