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Parts Description
Watching TV
Using Other
Devices
Using “BRAVIA”
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Useful Functions
Using Internet
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Network
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Troubleshooting
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Top Page > Troubleshooting > Network/Application Symptoms
Network/Application Symptoms
Sometimes video streaming quality is poor when using the wireless LAN.
Wireless LAN connection fails or radio reception conditions are poor.
The TV cannot connect with your wireless router (or access point) at
5GHz.
Poor picture on Internet Video.
Small picture on Internet Video.
Certain Internet video content displays a loss of detail.
Good picture quality but no sound on Internet video content.
You do not see many videos in the Internet Video Guide.
Apps are inaccessible.
Serious Error 5006 Contact Sony appears when trying to perform [Refresh
Internet Content].
Some applications in [Applications] are not available./Disappeared from
[All Applications].
The TV cannot access the Internet when IPv6 is set.
Sometimes video streaming quality is poor when
using the wireless LAN.
The wireless network connection quality varies depending on the distance
or obstacles (e.g. wall) between the TV/USB Wireless LAN Adapter and
the wireless router (access point), environment interference, and quality of
the wireless router (access point). If using USB Wireless LAN Adapter, it is
suggested to use a wireless router (access point) supporting 5GHz
operation for video streaming and place it closer to the USB Wireless LAN
Adapter (not applicable for models with built-in wireless LAN device).
Built-in wireless LAN TV uses the same 2.4GHz bandwidth as Bluetooth
devices, therefore there may be rare occasions when communication
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