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Additional Information
51
Troubleshooting
If, after reading the following instructions, you
have additional questions related to the use of
your Sony TV, please call one of the following
numbers.
Customers in the continental United States
contact the Direct Response Center at:
1-800-222-SONY (7669)
Customers in Canada contact the Customer
Relations Center at:
1-877-899-SONY (7669)
Trouble symptoms and remedies
Additional
Information
Self-diagnosis function
The TV is equipped with a self-diagnosis function. If
there is a problem with your TV, the
1/
indicator
on the front panel will flash repeatedly in red.
Writing down the duration of flashes and interval
between flashes helps you inform qualified Sony
personnel of the TV’s condition.
1 Measure how long the
1/
indicator flashes
and stops flashing.
For example, the indicator flashes for 2 seconds,
stops flashing for 1 second, and flashes for 2
seconds.
2 Press
I
on the TV to turn it off, and disconnect
the power cord, then inform qualified Sony
personnel or the Direct Response Center/
Customer Relations Center of how the indicator
flashes (duration and interval).
1/
indicator
(flashing in red)
Problem Possible remedies
No picture.
Cannot receive any channels.
Cannot receive upper
channels (UHF) when using
an antenna.
TV is locked to one channel.
Cannot receive any channels
when using cable TV.
Cannot receive or select
channels.
The TV turns off
automatically.
(The TV enters the standby
mode.)
Some video sources do not
appear.
• Make sure the power cord is connected securely.
• Turn on the power of the TV.
• Check antenna/cable connections.
• Set “Cable” to “Off” in the
(Channel) menu (page 20).
• Perform Auto Program to add receivable channels that are not presently in the TV’s
memory (page 20).
• Perform Auto Program to add receivable channels that are not presently in the TV’s
memory (page 20).
• Check your Channel Fix setting (page 21).
• Perform Auto Program to add receivable channels that are not presently in the TV’s
memory (page 20).
• Make sure “Cable” in the
(Channel) menu is set to “On” (page 20).
• Perform Auto Program to add receivable channels that are not presently in the TV’s
memory (page 20).
• This TV automatically changes to the standby mode after displaying the message “TV will
turn off soon” if it receives no broadcast or input signal through the connected equipment
for 10 minutes.
• Check that the Sleep timer is activated (page 50).
• Check the connection between the optional video equipment and the TV.
• Press TV/VIDEO on the remote control (page 28).
• If you connect the video equipment to the S VIDEO input of the TV, set “Auto YC” to
“On” in the
(Setup) menu (page 12).
• This TV supports only the 480i and 480p signal format. If you connect the video
equipment to the TV through the VIDEO 3 IN jacks, check that the equipment is set to
output 480i or 480p signals.
(Continued)