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Operating Instructions
Troubleshooting
If you are having a problem with your TV, try the suggestions below. If the problem persists,
contact your nearest Sony Dealer.
Problem Possible Solutions
Reset the TV to
factory settings
❏ Turn on the TV. While holding down the RESET button on the
remote control, press POWER button on the TV front panel. (The
TV will turn itself off, then back on again.) Release the RESET
button.
No picture, no
sound
❏ Make sure the power cord is plugged in.
❏ If a red light is flashing on the front of your TV for more than a
few minutes, disconnect and reconnect the power cord to restore
the TV. If the problem continues, call your local service center.
❏ Check the TV/VIDEO setting: when watching TV, set to TV; when
watching video equipment, set to VIDEO 1, 2, 3 or 4 (page 4, 6).
❏ Make sure the batteries have been inserted correctly into the
remote control (page 2).
❏ Try another channel to rule out station trouble.
Poor or no picture,
good sound
❏ Adjust the Picture setting in the Video menu (page 34).
❏ Adjust the Brightness setting in the Video menu (page 34).
❏ Check the antenna and/or cable connections (page 10).
Good picture, no
sound
❏ Press so that Muting disappears from the screen (page 3 for
remote Y181, page 5 for remote Y182).
❏ Check your Audio settings. Your TV may be set to Auto SAP in
the MTS feature (page 36).
No color
❏ Adjust the Color setting in the Video menu (page 34).
Only snow appears
on the screen
❏ Check the Cable setting in the Channel Setup menu (page 37).
❏ Check the antenna and/or cable connections (page 10).
❏ Make sure the channel selected is currently broadcasting.
Dotted lines or
stripes
❏ Adjust the antenna.
❏ Move the TV away from other electronic equipment. Some
electronic equipment creates electrical noise, which can interfere
with TV reception.
Double images or
ghosts
❏ Check your outdoor antenna or call your cable service.
Cannot receive
higher number
channels (UHF)
when using an
antenna
❏ Make sure Cable is set to Off in the Channel Setup menu
(page 37).
❏ Perform Auto Program to add channels that are not presently in
the memory (page 21).