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Troubleshooting
Here are some simple solutions to problems which may affect the picture and sound.
• If you continue to have these problems, have your TV serviced by qualified personnel or you can contact the Sony
Customer Information Line on 0870 599 1999.
• NEVER open the casing yourself.
Problem Possible causes Solutions
No picture, no sound. • Power off
• TV in standby.
• Aerial disconnected.
• Plug in the TV.
• Press the
button on the front of the TV. If the
indicator is on press the button on the remote control.
• Check aerial connection
Poor or no picture (screen is
dark), but good sound.
• Picture preset level adjustment • Select ‘Picture Adjustment’ menu then adjust adjust the
brightness, picture and colour levels.
No picture on any channel after
digital tuning.
• No digital transmissions in your area.
• No digital transmissions from the
transmitter you are currently using.
• Unsuitable aerial.
• Weak signal.
• Tune in all the Analogue channels available using the
‘Manually tuning analogue signals’ instructions of this
manual to tune in available analogue channels, then contact
local installer to find out when digital transmissions begin in
your area.
• Contact a local installer to find out at which transmitter you
should be pointing your aerial.
• Change your aerial to cover the channels used by digital
programmes.
• Ensure aerial is correctly aligned to transmitter.
• Ensure aerial is is plugged directly into the TV (not through
other equipment).
• Upgrade to a higher gain aerial.
Some channels are blank. • Scrambled or subscription-only
channel.
• Programme used only for data (no
picture or sound).
• Programme not being transmitted.
• Subscribe to pay-per-view broadcaster.
• See ‘Skipping a programme’ section.
• See ‘Re-arranging your channels’ section.
Standby indicator flashing. • Fault (irregular flash)
• Digital mode Timer Record active
(regular flash).
• Do not open the cabinet, refer to qualified personnel.
• Contact your nearest SONY Service Centre.
• Will clear when Timer Recording stops.
Good picture, no sound • Volume control. • Press the + button on the remote control.
• If is displayed on the screen, press the button on
the remote control.
Poor picture quality • Wrong external mode selected for an
RGB video source.
• Press the button repeatedly until the RGB symbol
is displayed on screen.
No colour on colour
programmes
• Colour level setting. • Select ‘Picture Adjustment’ menu then adjust the colour
setting.
Remote control does not
function
• Batteries low. • Replace batteries.
Distorted picture when
changing programmes or
selecting teletext
• Inputs from external equipment not
switched off.
• Switch off all additionally connected equipment.
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