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Copyright © 2004 TOSHIBA CORPORATION. All rights reserved.
95
Chapter 10: Troubleshooting
TV Guide On Screen FAQs (continued)
SETUP (continued)
7. Q: I had a power outage. Do I need to go through initial
setup of the TV Guide On Screen system again?
A: No. The information you entered is stored in the TV Guide
On Screen system memory.
Note: For Cable box users, the TV must be OFF and the Cable
box must be left ON for the TV Guide On Screen system to
receive channel line-up information.
8. Q: How do I connect the G-LINK (IR blaster) cable to the
G-LINK
™
input on the TV?
A: See Chapter 2: Connecting your TV in this manual.
You also can refer to the TV Guide On Screen prompts
during VCR or Cable box setup.
9. Q: When will I be able to view my TV program listings and
use other TV Guide On Screen system features?
A: The TV Guide On Screen system will be ready for use
within 24 hours of initial setup.
10. Q: What should I do if I cannot complete initial setup?
A: If you are unable to complete initial setup using the owner’s
manual and the on-screen prompts, please call Toshiba’s
National Service Division at 1-800-631-3811.
11. Q: If I make a mistake during setup, how do I go back to
the previous step?
A: Complete the remaining setup steps. When “Confirming
Your Settings” appears, select “No, repeat setup process.”
Follow the on-screen prompts and input the correct
information.
12. Q: What if the channel number is not visible on my cable
box?
A: Your cable box may be defaulting to a clock or time display
once the channel changes. Watch the box carefully when
testing the cable box brand code to see if the channel
changes to 09.
13. Q: Why won’t my VCR turn on?
A: There are several possibilities:
a) An incorrect or “no VCR” code was entered during the
TV Guide On Screen initial setup. Press the GUIDE
button on the remote control, and then press • to
highlight SETUP. Press z to highlight “Change system
settings,” and then press ENTER. Follow the on-screen
prompts to select the correct VCR information.
b) Make sure the G-LINK (IR blaster) cable is connected
correctly (see page 25).
c) The VCR record timer is on. Turn off the timer.
d) The wired remote VCR is incompatible.
CHANNEL LINE-UPS & LISTINGS
14. Q: Why aren’t all my channels initially displayed?
A: After initial setup, approximately 120 channels are
automatically displayed. The user may use the “Change
channel display” feature to turn ON or OFF additional
channels.
Note: Even though you have the option of enabling many
more channels, the system may not have the memory capacity
to hold detailed program descriptions for all of them.
15. Q: When I opened the TV Guide On Screen system, I was
asked to choose from more than one channel lineup.
What should I do?
A: Select the lineup that most closely matches the one for your
area. If after you choose the lineup, you want to make
changes to it, highlight SETUP in the Service Bar. Press z
to select CHANGE CHANNEL DISPLAY. Follow the
on-screen instructions.
16. Q: Why do all my channels display “No Listing?”
A: The TV Guide On Screen system has not yet received its
data download. The phrase “No Listings“ will be replaced
with program information during the next download cycle,
which will occur within the next 24-hour period.
17. Q: Why do some of my channels display “No Listing?”
A: There are several possibilities:
a) The channels in question were recently turned ON (in
Change channel display) and TV Guide On Screen has yet
to receive its next data download.
b) After completing the initial setup, the first data download
of the day was interrupted by a VCR recording.
c) The TV power cord was left unplugged for an extended
period of time and the TV Guide On Screen system was
unable to receive program listings during the scheduled
download cycle.
d) Poor reception caused some of the data to be missed.
e) The cable box was turned OFF. The TV power cord must
be plugged in and the cable box must be ON.
g) A/V Cable: The VCR was turned OFF. If the connection
includes stereo cables with cable box to VCR and stereo
connection from VCR to television, the VCR must be ON.
18. Q: A show entry in the TV Guide On Screen system reads
“No Listing.” What does that mean?
A: Show information for that entry was not available during
the last TV Guide On Screen system information update
(download). Show information is updated on a daily basis.
51,57HX94(E)092-97 9/12/04, 10:10 PM95